Catorrie Jones
Customer Service Rep
Bastrop,LA
Summary
Passionate Customer Service Rep offering 7 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance(Apple)
03.2024 - 11.2025
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate information delivery.
- Managed high-volume call queues while maintaining exceptional service standards and professionalism.
- Trained new team members on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
Front Desk Clerk/Manager
Preferred Inn & Suites
06.2016 - 12.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained transaction security by verifying payment cards against identification.
Customer Service Representative
Arise
03.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Bastrop High School
Bastrop, LASkills
- Mentoring
- Automated Telephone Systems
- Multi-Line Phone Systems
- Bookkeeping
- Administrative Support
- Conflict Mediation
Customer service
Data entry
Call center experience
Timeline
Customer Service Representative
Teleperformance(Apple)
03.2024 - 11.2025
Customer Service Representative
Arise
03.2022 - 08.2022
Front Desk Clerk/Manager
Preferred Inn & Suites
06.2016 - 12.2023
High School Diploma -
Bastrop High School