Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Catorya Glover

Albany,GA

Summary

A dynamic professional with a proven track record in customer service and sales, I excel in fast-paced environments, as demonstrated during my tenure at Conduent. Skilled in problem-solving and relationship building, I consistently enhance customer satisfaction and team collaboration. My expertise in cash handling and my ability to quickly adapt to new challenges set me apart.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Target
01.2022 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Inbound Call Center Representative

Conduent
08.2021 - 02.2022
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems

Inbound Call Center Representative

Alorica
01.2021 - 07.2021
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues

PCA/Caregiver

Innovative Senior Solutions
03.2019 - 03.2020

Customer Service Representative

Teleperformance
09.2018 - 03.2019
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings

Education

High School Diploma -

Dougherty Comprehensive High School
Albany,Ga
05.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Sales expertise
  • Meeting deadlines
  • Professional demeanor
  • Payment processing

Certification

Phlebotomy

Timeline

Sales Associate

Target
01.2022 - 08.2024

Inbound Call Center Representative

Conduent
08.2021 - 02.2022

Inbound Call Center Representative

Alorica
01.2021 - 07.2021

PCA/Caregiver

Innovative Senior Solutions
03.2019 - 03.2020

Customer Service Representative

Teleperformance
09.2018 - 03.2019

High School Diploma -

Dougherty Comprehensive High School

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Catorya Glover