Catrena Hutchins
Baymont Inn And Suites Oceansidecarlsbad Ca
Crestview,Florida
2026
years of professional experience
Dynamic and results-driven professional with extensive experience in customer service at Circle K and Baymont Inn. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining operational efficiency, demonstrating reliability and a strong work ethic in fast-paced environments.
Work History
Cashier
Front Desk Receptionist
11 Months- Greeted guests promptly, providing exceptional customer service to enhance guest experience.
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations at front desk.
- Handled phone inquiries and reservations using property management system to streamline booking process.
- Coordinated with housekeeping and maintenance teams to resolve guest issues swiftly and effectively.
- Maintained accurate records of guest accounts, processing payments and managing billing inquiries efficiently.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Laundry Attendant
3 Months- Operated commercial laundry equipment to ensure timely processing of guest linens and towels.
- Sorted, washed, dried, and folded laundry items according to hotel standards for quality and presentation.
- Maintained cleanliness and organization of laundry room to adhere to safety regulations and operational efficiency.
- Assisted in inventory management of laundry supplies, ensuring adequate stock levels for daily operations.
- Collaborated with housekeeping staff to meet urgent laundry requests and enhance overall guest satisfaction.
- Reported maintenance issues promptly to ensure functionality of all laundry machines and minimize downtime.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Increased linen longevity with proper handling, folding, and storage procedures.
Cashier
3 Months- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and electronic payments accurately.
- Monitored inventory levels at checkout for optimal stock availability.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Server
10 Months- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables while maintaining attention to guest needs.
- Assisted in training new team members on service protocols.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Maintained cleanliness and organization of dining area and service stations.
- Processed orders accurately using point-of-sale systems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
BBA - Environmental Conservation
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Complex Problem-solving
POS system operations
Cash drawer balancing
Attention to detail
Retail merchandising
Liquor regulations and compliance
Multitasking and organization
Clear communication
Data entry
Hospitality and accommodation
Honest and dependable
Timeline
Front Desk Receptionist
Baymont Inn And Suites Oceansidecarlsbad Ca
01.2025 - 12.2025Read More
Laundry Attendant
Baymont Inn & Suit Hotel
01.2024 - 04.2024Read More
Cashier
Circle K
01.2024 - 04.2024Read More
Server
Chedders Scratch Kitchen
01.2023 - 11.2023Read More
Cashier
Walmart
Read More
Unity Environmental College
BBA from Environmental Conservation
Read More
Bluefield Hughschool
High School Diploma
Read More