Catrielle Aholt
Union ,MO
Summary
Adept at enhancing patient and client satisfaction, I leveraged critical thinking and empathetic communication at Washington Smiles to streamline processes and improve health outcomes. Skilled in HIPAA compliance and conflict resolution, I significantly contributed to team effectiveness and patient support, ensuring privacy and fostering positive experiences. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Washington Smiles
09.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the office.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Communicated with insurance companies to verify coverage and obtain authorizations for Dental treatments and procedures.
Barn Manager
Garcia Performance Horses
09.2020 - 09.2021
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Monitored overall health and well-being of over twenty horses, paying attention to signs of concern.
- Conducted regular assessments of farm infrastructure to identify necessary repairs or improvements that would enhance its functionality.
- Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Coordinated with horse owners to ensure their expectations and needs were consistently met or exceeded.
Guide/Assistant Manager
Caveman Zipline
04.2016 - 11.2020
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
Education
Associate of Arts -
East Central College
Union, MOSkills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Attention to Detail
- Insurance Verification
- Caring and Empathetic
- Conflict Resolution
- Multi-Line Telephone Systems
- Explaining Policy and Procedures
- The Practice Growth Institute Training
- Account Receivable
Timeline
Patient Care Coordinator
Washington Smiles
09.2021 - Current
Barn Manager
Garcia Performance Horses
09.2020 - 09.2021
Guide/Assistant Manager
Caveman Zipline
04.2016 - 11.2020
Associate of Arts -
East Central College