Catrina Hendricks
Parma
Summary
Achievements
Completed a Wall Street Training Program that taught basic economics
and understanding of taxation, stock market and bonds.
Completed a Military Program that required dedicated physical training 7
days a week. It taught the values of organization, healthy routines and
comeraderie amongst my peers.
Completed a Cultural Values Course that educated me on diverse cultures
across the world and gave me a better understanding and appreciation for
other customs and traditions outside of my own.
Overview
14
14
years of professional experience
Work History
Server
IHOP
Macedonia, OH
01.2020 - Current
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service
- Trained new staff on menu offerings and best serving practices to improve team performance.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Hotel Cleveland
Cleveland, OH
01.2025 - 07.2025
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Metropolitan 9
Cleveland, OH
03.2024 - 09.2024
- Monitored inventory levels, assisting in stock management to minimize waste and optimize costs.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Lindeys Lake House
Cleveland, OH
02.2020 - 10.2020
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Trained new staff on menu offerings and best serving practices to improve team performance.
- Collaborated with kitchen staff to streamline communication and expedite order preparation.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Implemented suggestions for menu improvements based on customer feedback to enhance offerings.
- Assisted in organizing special events, contributing to increased restaurant visibility and patron engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server
Music Box
01.2014 - 01.2017
- Seated guests and took orders. Provided excellent customer service while delivering customers desired beverages and cuisines.
Barista
Dunkin Donuts
01.2012 - 01.2014
- Provided outstanding customer service while delivering customers their desired beverages and cuisines.
Server
Steves Diner
01.2019 - 2020
- Seated guests and took orders. Provided excellent customer service while delivering customers their desired beverages and cuisines. Responsible for depositing cash drawer at the end of my shift and dispersing tips fairly across all team members.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
John Marshall High School
Cleveland, OH01.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Service prioritization
- Team collaboration
- Sales expertise
- Suggestive selling
- Wine service
- Banquet coordination
- Multitasking and organization
- Food safety
- Upselling techniques
Timeline
Server
Hotel Cleveland
01.2025 - 07.2025
Server
Metropolitan 9
03.2024 - 09.2024
Server
Lindeys Lake House
02.2020 - 10.2020
Server
IHOP
01.2020 - Current
Server
Steves Diner
01.2019 - 2020
Server
Music Box
01.2014 - 01.2017
Barista
Dunkin Donuts
01.2012 - 01.2014
High School Diploma -
John Marshall High School