Catrina Hill
Warrior
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar General
Warrior
07.2023 - 03.2025
- Supervised cash handling processes to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed customer transactions at point-of-sale.
- Restocked inventory.
- Validated deliveries from vendors.
Daycare Worker
Gardendale Nazarene Daycare
Gardendale
02.2022 - 07.2023
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
Bank Teller
PNC Bank
Warrior
02.2021 - 10.2021
- Explained bank services, financial products and applicable fees to customers.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Conducted deposit transactions ensuring compliance with procedures.
Store Manager
Dollar General
Warrior
02.2013 - 10.2020
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Created weekly work schedules for store personnel.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Updated and maintained store signage and displays.
- Performed regular price checks to ensure competitive pricing.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
High School Diploma -
Oak Grove High
Bessemer, AL05-2005
Some College (No Degree) - Nursing
Bevill State Community College
Sumiton, ALSkills
- Cash handling
- Customer service
- Inventory management
- Point-of-sale transactions
- Vendor management
- Staff training
- Communication skills
- Problem solving
- Employee scheduling
- Policy administration
Timeline
Assistant Manager
Dollar General
07.2023 - 03.2025
Daycare Worker
Gardendale Nazarene Daycare
02.2022 - 07.2023
Bank Teller
PNC Bank
02.2021 - 10.2021
Store Manager
Dollar General
02.2013 - 10.2020
High School Diploma -
Oak Grove High
Some College (No Degree) - Nursing
Bevill State Community College