Catrina Mapps
Tallahassee
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Golden Corral Buffet and Grill. Proven ability to enhance guest engagement and satisfaction while maintaining cleanliness standards. Adept at cash handling and fostering positive relationships, ensuring a memorable dining experience for all patrons.
Overview
13
13
years of professional experience
Work History
Server
Golden Corral Buffet and Grill
04.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new servers on restaurant procedures and service best practices.
- Processed customer payments accurately and efficiently using POS system.
- Addressed guest concerns promptly, enhancing overall dining experience.
- Adapted to changing priorities during busy service periods, ensuring efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Master Grill Operator
Waffle House
09.2019 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Substitute Teacher, K-12
PESG Educational Staffing Solutions
01.2015 - 01.2018
- Adapted teaching methods to suit varied learning styles and classroom environments.
- Managed classroom behavior effectively, fostering a positive learning atmosphere.
- Collaborated with permanent staff to ensure seamless transitions for students.
- Implemented school policies and procedures consistently, ensuring compliance with district standards.
Substitute Teacher
Santa Rosa County School District
10.2012 - 01.2015
- Implemented classroom management strategies to foster a positive learning environment.
- Adapted instructional materials to ensure student comprehension and participation.
- Collaborated with teachers to align curricula and support student learning objectives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Education
Bachelor of Arts - Social Sciences
Ashford University
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Service prioritization
- Cleanliness standards
Timeline
Server
Golden Corral Buffet and Grill
04.2024 - Current
Server/Master Grill Operator
Waffle House
09.2019 - 06.2023
Substitute Teacher, K-12
PESG Educational Staffing Solutions
01.2015 - 01.2018
Substitute Teacher
Santa Rosa County School District
10.2012 - 01.2015
Bachelor of Arts - Social Sciences
Ashford University
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