Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catrina Montez

Thornton,CO

Summary

Proactive Cashier and Customer Service Representative with extensive experience in managing cash transactions, resolving customer complaints, and training new staff. Skilled in cash handling, payment processing, and maintaining a clean, organized workspace. Offers strong problem-solving abilities and a commitment to optimizing customer satisfaction and operational efficiency.

Overview

24
24
years of professional experience

Work History

Cashier

Sodexo Healthcare
11.2023 - Current
  • Greeted customers entering and exiting cafe, responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.

Customer Service Rep II

Insurance Auto Auctions, IAA
06.2023 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Tray Passer

Sodexo
03.2022 - 02.2023
  • Collaborated with team members to meet daily production goals and deadlines.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to meeting customer satisfaction goals through careful attention to detail in each tray prepped and delivered.
  • Improved production efficiency by optimizing tray prepping processes and techniques.

Customer Service Representative

King Soopers
12.2000 - 06.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Handled a $2,000 drawer
  • Took utility payments
  • Cashed Checks
  • Sent money wires via Western Union

Education

High School Diploma -

Thornton High School
Thornton, CO
05.2002

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Cash Register Operation
  • Organizational abilities
  • Basic Math Competence
  • Payment Processing

Timeline

Cashier

Sodexo Healthcare
11.2023 - Current

Customer Service Rep II

Insurance Auto Auctions, IAA
06.2023 - 10.2023

Tray Passer

Sodexo
03.2022 - 02.2023

Customer Service Representative

King Soopers
12.2000 - 06.2010

High School Diploma -

Thornton High School

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Catrina Montez