Catrina Tuley
Cleburne,TX
Summary
Dynamic Office Manager with a proven track record at Texas Heat and Air, excelling in client engagement and workplace efficiency management. Skilled in detailed account reconciliation and conflict resolution, I enhanced team productivity and maintained confidentiality, ensuring smooth operations and exceptional customer service. Committed to fostering collaborative partnerships and improving service standards.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
21
21
years of professional experience
Work History
Office Manager
Texas Heat and Air
06.2018 - 05.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Manager on Duty
Benco Storage
01.2010 - 10.2017
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Sales Associate
Walmart Jewelry Department
04.2004 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Cleburne High School
Cleburne, TX05-1994
Skills
- Workplace efficiency management
- Effective organizational skills
- Client engagement
- Proficient in conveying information clearly in speech and writing
- Time management coordination
- Organizational support skills
- Payroll administration
- Detailed account reconciliation
- Records administration
- Collaborative partnership development
- Efficient mail organization
- Appointment management
- Inventory tracking
- Conflict resolution strategies
Timeline
Office Manager
Texas Heat and Air
06.2018 - 05.2025
Manager on Duty
Benco Storage
01.2010 - 10.2017
Sales Associate
Walmart Jewelry Department
04.2004 - 12.2009
GED -
Cleburne High School