Cavin Greenup Jr.
Zephyrhills,FL
Summary
Proven Crew Member Trainer at Pollo Tropical, adept in health and safety regulations and motivational techniques. Enhanced team performance and customer satisfaction through effective coaching and mentoring. Demonstrated expertise in cash handling and workplace safety, contributing to significant staff retention at Moe's Southwest Grille. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
2
2
years of professional experience
Work History
Crew Member Trainer
Pollo Tropical
07.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Maintained current knowledge of all team position requirements.
Crew Member
Moe's Southwest Grille
02.2022 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Freedom High School
Tampa, FL05.2024
Skills
- Health and Safety Regulations
- Brand Awareness
- Staff retention strategies
- Motivational Techniques
- Cash Handling
- Workplace Safety
- Coaching and Mentoring
Train Brazilian Jiu Jitsu
I have trained in the sport of Brazilian Jiu Jitsu from the age of 4. I have competed in many tournaments and have numerous trophies, medals and awards.
Timeline
Crew Member Trainer
Pollo Tropical
07.2022 - Current
Crew Member
Moe's Southwest Grille
02.2022 - 07.2022
High School Diploma -
Freedom High School
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