Caydence Pendleton
Louisville
Summary
Dynamic Medical Receptionist with proven expertise at UofL Physicians in optimizing patient experiences through effective appointment scheduling and meticulous medical records management. Adept at insurance verification and maintaining confidentiality, I excel in communication and organizational skills, ensuring seamless front desk operations and enhancing patient satisfaction. i’m currently in college online to become a CMA as well.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
UofL Physicians
Louisville, KY
04.2023 - Current
* Patient Coordination: Managed patient check-in and check-out processes, ensuring accurate data entry and efficient flow to optimize patient experience.
* Appointment Scheduling: Skillfully scheduled and confirmed patient appointments, demonstrating excellent organizational skills and attention to detail.
* Insurance Verification: Verified patient insurance information and processed payments, maintaining compliance with HIPAA regulations and protecting patient confidentiality.
* Communication Hub: Served as the primary point of contact for patient inquiries, providing clear and concise information via phone, email, and in-person interactions.
* Medical Record Management: Maintained and updated patient medical records, ensuring accuracy and confidentiality in accordance with established procedures.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Payment collection
- Reminder calls
- Records management
- Medical records management
Timeline
Medical Receptionist
UofL Physicians
04.2023 - Current
High School Diploma -
Penn Foster Career School