Cayla Baker
Somerset
Summary
Detail-oriented Pharmacy Technician skilled in processing prescriptions, ensuring HIPAA compliance, and optimizing workflows. Committed to exceptional patient care and proficient in insurance billing and pharmacy software.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
The Medicine Shoppe® Pharmacy
Somerset Ky
09.2022 - Current
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in compounding medications following established protocols and safety guidelines.
- Educated patients on medication usage, dosages, and potential side effects to enhance adherence.
- Collaborated with healthcare professionals to resolve prescription discrepancies and enhance service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Utilized Pioneer RX computer system to efficiently process insurance claims, dispense medications, and complete patient transactions.
Team Member
Chick-fil-A
Somerset, KY
01.2020 - 05.2022
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team to optimize order accuracy and speed.
- Trained new team members on operational procedures and best practices.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted in inventory management, ensuring stock availability and quality.
- Handled cash transactions accurately while adhering to financial protocols.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Garden Center Associate
J&S Garden Center
Somerset, KY
03.2017 - 12.2019
- Assisted customers in selecting appropriate plants and gardening supplies.
- Maintained inventory levels for seasonal plants and products.
- Provided expertise on plant care and maintenance to enhance customer satisfaction.
- Organized product displays to optimize sales and accessibility for customers.
- Trained new associates on store procedures and customer service protocols.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Collaborated with team members to execute seasonal promotions and events for increased foot traffic.
- Ensured optimal growth and vitality of plants by implementing consistent watering and care routines.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Worked outdoors in weather conditions to care for plants and serve customers.
Education
High School Diploma -
Pulaski County High School
Somerset, KY05.2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Processing payments
- Pharmacy software proficiency
- Compounding techniques
- Drug classification
- Troubleshooting malfunctioning equipment
- Data entry
- Team coordination
- Employee training
- Staff leadership
Timeline
Pharmacy Technician
The Medicine Shoppe® Pharmacy
09.2022 - Current
Team Member
Chick-fil-A
01.2020 - 05.2022
Garden Center Associate
J&S Garden Center
03.2017 - 12.2019
High School Diploma -
Pulaski County High School