Cayla Ellis
South Daytona,FLORIDA
Summary
Detail-oriented and community-focused Public Service Aide with experience supporting law enforcement operations for Brevard County Sheriff's Office. Skilled in report writing, evidence handling, traffic control, and providing assistance at accident scenes and public events. Strong ability to communicate effectively with diverse populations while maintaining professionalism in high-pressure situations. Proven track record of supporting deputies, ensuring public safety, and handling administrative and field responsibilities with accuracy and integrity,
Overview
5
5
years of professional experience
Work History
Public Service Assistant
Brevard County Sheriff's Office
Melbourne
01.2025 - Current
- Assisted with public inquiries, providing accurate information and guidance to community members.
- Trained new Service Aides on policies, procedures, and best practices for effective service delivery.
- Managed sensitive client data, maintaining confidentiality and adhering to privacy regulations at all times.
- Conducted thorough investigations and compiled detailed reports to inform strategic decision-making.
- Gathered information in criminal investigations by interviewing and obtaining statements of victims and witnesses.
Restaurant Hostess
Sicilian Oven
Cooper City, FL
05.2024 - 01.2025
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Handled guest inquiries and complaints professionally, enhancing overall satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Restaurant Worker
John The Baker Restaurant
Cooper City, FL
05.2021 - 01.2024
- Prepared and served food and beverages according to restaurant standards.
- Maintained cleanliness and organization of dining areas and kitchen stations.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
Education
High School Diploma -
Cooper City High School
Cooper City, FL06-2024
Skills
- Leadership qualities
- Community engagement
- Attention to detail
- Multitasking Abilities
- Case report writing
- Physical fitness
- Professional demeanor
Timeline
Public Service Assistant
Brevard County Sheriff's Office
01.2025 - Current
Restaurant Hostess
Sicilian Oven
05.2024 - 01.2025
Restaurant Worker
John The Baker Restaurant
05.2021 - 01.2024
High School Diploma -
Cooper City High School