Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caylee Baggett

Strawberry Plains

Summary

Dynamic Assistant General Manager at Ruby Tuesday with a proven track record in staff management and inventory control. Enhanced customer satisfaction through effective issue resolution and fostered a high-performing team environment. Skilled in operations management and committed to food safety, driving excellence in service delivery and employee retention.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Ruby Tuesday
08.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Shift Lead

1783 Eatery
04.2023 - 06.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Bartender

Mellow Mushroom
02.2021 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Carter High School
Strawberry Plains
05.2020

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Food safety and sanitation

Certification

TN ABC License

ServSafe certified

Timeline

Assistant General Manager

Ruby Tuesday
08.2024 - Current

Shift Lead

1783 Eatery
04.2023 - 06.2024

Bartender

Mellow Mushroom
02.2021 - 01.2023

Carter High School

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