Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Caylee Boncha

Wickliffe,OH

Summary

Retail Cashier experienced in high-volume retail settings, delivering exceptional customer service and maintaining accuracy in cash and card transactions. Proven ability to enhance customer satisfaction through effective problem-solving and streamlined checkout processes. Extensive knowledge of automotive systems, particularly BMWs, combined with a strong general understanding of various vehicle types.

Overview

2
2
years of professional experience

Work History

Cashier

Giant Eagle
Painesville, OH
07.2024 - Current
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Built and maintained productive relationships with employees.
  • Collected payments and provided accurate change.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Offered customers carry-out service at completion of transaction.
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Car Detailer

N/A
Painesville, OH
05.2023 - Current
  • Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
  • Shampooed carpets, floor mats and upholstery to clean stains and spills.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.
  • Inspected vehicle to verify pristine appearance for customer.
  • Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
  • Provided customers with information about their vehicle's condition prior to detailing work being completed.
  • Maintained inventories of cleaning supplies.
  • Maintained detailed records of all services performed on each vehicle.
  • Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
  • Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
  • Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.

Education

Connexus Academy
Columbus, OH/ Home

Skills

  • Customer service
  • Cash handling
  • Vehicle detailing
  • Time management
  • Problem solving
  • Strong communication and interpersonal skills
  • Professionalism
  • Adaptable and flexible
  • Knowledge of all BMWs
  • Working on cars
  • Customer relationship management
  • Technical troubleshooting

Affiliations

  • I started restoring my grandpas 2003 BMW 330I at the age of 9. He taught me the ins and outs of my car and allowed me to gain extensive knowledge on cars. This project is still on going. I am now 16 and continuing to work on my car everyday.
  • In 2023 I began working for a family friend detailing and doing small jobs on cars. I put extreme effort into my work to ensure customer satisfaction.

Accomplishments

I have received honor roll at my school 2 years in a row and strive to learn more every day and maintain my academics.

References

References available upon request.

Timeline

Cashier

Giant Eagle
07.2024 - Current

Car Detailer

N/A
05.2023 - Current

Connexus Academy

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