Caylee Dee Ward

Walgreens

11.2023 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Entered and processed patients' prescriptions into internal system.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.