Cayleece Williams
Naples,FL
Summary
Respectful Front Desk Agent with not-so-fresh family background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. I am the most diligent of the team and the most well known by guests for making such fond memories.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Fairfield Inn And Suites Marriott
White Marsh, MD
09.2022 - Current
- Answered phones, booked reservations, and responded to inquiries from customers.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Adhered strictly to all applicable laws related to hotel operations.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Posted charges, updated accounts and issued bills to departing guests.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Collaborated closely with other departments when necessary.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Greeted guests upon arrival and provided excellent customer service.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Maintained daily records of all transactions, including payments and cancellations.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Managed guest check-in and check-out procedures, reservations and payments.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Boys and Girls Club Volunteer
Boys and Girls Club
Virginia Beach, VA
01.2019 - 06.2021
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Read stories to children and taught them basic concepts such as numbers, colors, shapes.
Family Babysitter
Family Members
Essex, MD
09.2022 - Current
- Greeted children when they returned home from school and helped them with homework assignments.
- Assisted children with completing homework and special assignments to improve academic performance.
- Responsibly watched children while parents were out.
- Engaged with children on individual basis to build positive, trusting relationships.
- Communicated regularly with parents about any changes in routine or behavior observed in their child and children. (The parent(s) is my sister)
- Helped complete homework, school projects and chores.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA07-2022
Skills
- Multi-Line Phone Systems
- Information Protection
- Office Administration
- Hospitality Services
- Mostly fluent in German
Affiliations
- I am an artist by trade.
- I know my way around computers.
- I am a singer at heart.
Certification
- I am TAP certified, meaning I am able to handle and distribute alcohol.
Languages
German
Native/ Bilingual
Japanese
Limited
References
References available upon request.
Timeline
Front Desk Associate
Fairfield Inn And Suites Marriott
09.2022 - Current
Family Babysitter
Family Members
09.2022 - Current
Boys and Girls Club Volunteer
Boys and Girls Club
01.2019 - 06.2021
High School Diploma -
Tallwood High School
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