Cayli Watt
Orlando,FL
Work Preference
Summary
Dedicated Foodservice Professional experienced in fostering relationships and managing time effectively in high-pressure restaurant settings. Delivered exceptional service by accurately handling diverse tables and addressing customer needs to enhance satisfaction and loyalty. Cultivated memorable dining experiences through genuine hospitality and support of kitchen and wait staff.
Overview
12
12
years of professional experience
Work History
Server
Rock N Brews
Orlando, Florida
10.2023 - 07.2026
- Delivered outstanding customer service in fast-paced dining environment to enhance guest experience.
- Maintained high service standards to drive customer satisfaction and encourage repeat visits. to high volume of daily customers.
- Captured customer orders accurately and promptly to streamline service flow.
- Managed food and drink orders efficiently using POS system.
- Assisted guests with menu selections and special dietary requests.
- Trained new servers on restaurant policies and customer interaction techniques.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender
Del Frisco's Double Eagle
Orlando, FL
09.2022 - 08.2023
Bartender
North Italia Restaurant
Orlando, FL
09.2021 - 04.2022
- Crafted unique cocktails using fresh ingredients and high-quality spirits.
- Provided exceptional customer service in a fast-paced dining environment.
- Trained new bartenders on drink recipes and customer interaction techniques.
- Managed inventory levels of liquor, mixers, and garnishes effectively.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in planning seasonal drink menus aligned with restaurant themes.
Bartender/Certified Server Trainer
Rock n Brews
Orlando, FL
02.2017 - 07.2021
- Provided exceptional customer service in a fast-paced bar environment.
- Engaged customers in conversation to enhance their dining experience at Rock n Brews.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Mixed cocktails and beverages according to customer preferences and recipes.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained cleanliness and organization of bar area and equipment.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Handled cash transactions and processed payments accurately at the register.
- Collected and organized daily till totals and tips.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
- Cleansed glasses with sanitizing solution after each use.
Cocktail waitress
Vines Grille & Wine Bar
Orlando, FL
02.2016 - 12.2016
- Delivered exceptional service to guests in a fast-paced dining environment.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Managed table assignments and ensured timely order delivery to patrons.
- Provided menu recommendations and answered customer inquiries effectively.
- Collaborated with team members to enhance overall guest satisfaction.
- Handled customer complaints professionally and resolved issues promptly.
- Assisted bartenders with drink preparation and garnishing tasks.
- Processed customer payments accurately using point-of-sale systems.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Server
Caddyshack bar and grille
Sebring, FL
02.2014 - 01.2016
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary requests.
- Managed food and drink orders efficiently using POS system.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled cash transactions accurately during busy service hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
High School Diploma
Avon Park, FLSkills
- POS operation
- Food safety practices
- Cleanliness standards
- Beverage crafting
- Customer service
- Exceptional customer service
- Attention to detail
- Adaptability to pace
- Team collaboration
- Effective communication
Timeline
Server
Rock N Brews
10.2023 - 07.2026
Bartender
Del Frisco's Double Eagle
09.2022 - 08.2023
Bartender
North Italia Restaurant
09.2021 - 04.2022
Bartender/Certified Server Trainer
Rock n Brews
02.2017 - 07.2021
Cocktail waitress
Vines Grille & Wine Bar
02.2016 - 12.2016
Server
Caddyshack bar and grille
02.2014 - 01.2016
High School Diploma