Caytee Glisson
Middleburg,USA
Summary
Supported team operations in Air Force Reserves with a focus on communication and collaboration. Utilized proficiency in Excel, Word, PowerPoint, Outlook, and Google Documents to enhance productivity. Pursued A.A. in Business Management to strengthen business acumen. Assisted leadership by delivering high-quality work and maintaining a commitment to continuous learning. Managed scheduling, phone communications, and message taking to ensure smooth operations. Demonstrated enthusiasm and adaptability in both team and independent settings. Maintained strong organizational skills and a dedicated work ethic to complete tasks efficiently.
Overview
6
6
years of professional experience
Work History
Unit Secretary
HCA Florida Orange Park Hospital
Orange Park, FL
06.2022 - Current
- Greets and assists patients and visitors, provides directions, and communicates wait times while maintaining a positive, customer-focused attitude.
- Performs patient-centered clerical duties, including order entry, chart preparation, filing, and maintaining confidentiality.
- Answers and directs phone calls, relays messages accurately, and escalates concerns appropriately.
- Maintains clean, organized, and safe waiting and work areas.
- Uses computers, office equipment, and clinical documentation systems proficiently.
- Orders and restocks supplies and performs basic equipment upkeep.
- Serves as a liaison between the unit and other hospital departments.
- Demonstrates empathy, professionalism, and strong communication skills in all interactions.
- Works collaboratively as part of the healthcare team and supports colleagues.
- Assists with training and orientation of new staff and serves as a positive role model.
- Participates in meetings, quality improvement, and performance initiatives.
- Seeks ongoing training and professional development opportunities.
- Manages supplies and equipment responsibly to control costs and support quality care.
- Follows hospital policies, Code of Conduct, and Mission and Values.
Aircraft Maintenance Technician
United States Air Force Reserves Command
Whiteman Air Force Base, MO
06.2020 - Current
- Load munitions on the A-10 Warthog.
- Inspect jet for obvious damage.
- Monthly qualifications on loading.
- Following step by step in the technical order for each task.
- Collaborated in development of new training procedures.
- Providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Supported training department by compiling paperwork and updating in the correct systems.
- Earned reputation for good attendance and hard work ethic.
Registrar
Parallon
Orange Park, FL
12.2021 - 06.2022
- Welcome patients and family members in a professional manner providing exemplary customer service.
- Contact the nursing staff for emergency medical needs and answer patient and visitor questions.
- Interview patients at workstation or at bedside to obtain all necessary account information.
- Ensure charts are completed and accurate.
- Verify all insurance and obtain pre-certification/authorization.
- Calculate and collect patient liable amount.
- Create all charts for all patients, traumas, hospice, newborns, and direct admits.
Sales Administrative Support
Integrity Roofing LLC
Warrensburg, MO
08.2020 - 08.2021
- Greets and assists patients and visitors, provides directions, and communicates wait times.
- Performs clerical duties including order entry, chart management, and maintaining confidentiality.
- Answers and directs phone calls and relays messages accurately.
- Maintains clean, organized, and safe work and waiting areas.
- Uses computers, office equipment, and clinical systems effectively.
- Orders and restocks supplies and performs basic equipment upkeep.
- Serves as a liaison between the unit and other departments.
- Demonstrates professionalism, empathy, and strong communication skills.
- Works collaboratively with the healthcare team and supports colleagues.
- Assists with staff training and participates in meetings and improvement initiatives.
Education
Associates in Applied Science - Aircraft Armament Systems
Community College of the Air Force
Montgomery, ALAssociate of Arts - Business Management
State Fair Community College
Sedalia, MO01.2017
High School Diploma - undefined
Clay High School
Green Cove Springs, FL05.2016
Skills
- Communication and computer skills
- Create and maintain schedules/scheduling
- Monitoring staffs progress
- Office and organizational management
- Secret Clearance
- Training course planning and monitoring
- Customer Service
- Efficient in updating accounts
- Ordering Necessary Equipment & Supplies
- Proficient in using AIDET
- Handling situations/difficult situations efficiently
- Time management/Accuracy
- Compassion every time when talking to a patient
- Weapons skills and training
Timeline
Unit Secretary
HCA Florida Orange Park Hospital
06.2022 - Current
Registrar
Parallon
12.2021 - 06.2022
Sales Administrative Support
Integrity Roofing LLC
08.2020 - 08.2021
Aircraft Maintenance Technician
United States Air Force Reserves Command
06.2020 - Current
Associates in Applied Science - Aircraft Armament Systems
Community College of the Air Force
Associate of Arts - Business Management
State Fair Community College
High School Diploma - undefined
Clay High School