Ce'Aira Brown
Norristown,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Shannondell
Norristown, Pennsylvania
08.2024 - Current
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted with meal planning to meet nutritional plans.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped clients get in and out of beds and wheelchairs.
- Followed care plans
Shoe Sales Associate
Hoka
08.2016 - 01.2023
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
Camp Counselor
The Running School
Tarrytown, New York
07.2017 - 08.2019
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Developed events and programs in consideration of needs, abilities and interests of participants.
Front Desk Receptionist/Customer Service
LA Fitness
01.2015 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Education
Psychology -
Hampton University
Hampton, VA07.2016
High school or equivalent -
Overbrook high school
05.2012
Skills
- Customer service
- Computer literacy
- Marketing
- Guest services
- Communication skills
- Branding
- Phone inquiries
- Microsoft Office
- Cash Handling
- Compassionate client care
- Life skills development
- Health and wellness
Certification
CPR AND AED Certified
Awards
2023 MEAC Hall of Fame inductee
Timeline
Caregiver
Shannondell
08.2024 - Current
Camp Counselor
The Running School
07.2017 - 08.2019
Shoe Sales Associate
Hoka
08.2016 - 01.2023
Front Desk Receptionist/Customer Service
LA Fitness
01.2015 - 06.2016
Psychology -
Hampton University
High school or equivalent -
Overbrook high school