Ceara Tubbs
Cincinnati,OH
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Loan Specialist
One Main Finanical
Cincinnati, OH
08.2023 - Current
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Implemented process improvements that reduced errors in applications, resulting in faster turnaround times for approvals.
- Streamlined application processes for increased customer satisfaction and timely loan disbursements.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
- Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to clients.
- Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
- Participated in ongoing professional development opportunities, staying current on best practices in the lending industry.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
- Increased loan volume by identifying new business opportunities through networking events and community outreach efforts.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
- Achieved high levels of customer satisfaction by consistently exceeding expectations in timeliness of response and issue resolution.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
- Improved loan approval rates by conducting thorough applicant evaluations and credit assessments.
- Served as a liaison between applicants and internal departments, streamlining communication channels during the loan process.
- Collaborated with the sales team to develop targeted marketing strategies for personal loan products.
- Utilized advanced software tools to efficiently manage client data and monitor performance metrics across the portfolio of loans handled.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Daycare Owner/Provider
CeCe’s Lil Angels
Cincinnati, OH
08.2018 - Current
- Monitors and supervises children keeping them safe and healthy
- Prepares food and snacks for children and organizes meal time
- Helps children maintain good hygiene and changes the diapers of infants and toddlers
- Organizes activities designed to help children learn about their world and develop their own interests
- Creates schedules to ensure that children have adequate physical activity, rest, food and intellectual stimulation
- Watches for any signs of behavioral or emotional problems in children and alerts parents to the problems
- Keeps records of children’s routines throughout the day
- Introduces babies, toddlers and small children to basic concepts like reading and sharing toys
- Works with children on language skills and creative activities like art, music and dance
- Transports children to summer activities like swimming lessons, sports practices and movies
Lead Teacher/Administrator
future leaders academy
Cincinnati, OH
11.2015 - 08.2018
- Create lesson plan each month that’s appropriate for each child
- Teach and watch over the children daily
- Sanitize all toys and cots each Friday
- Implement the creative curriculum book into each activity that my children do
- Report to management daily
- Interact with the children daily
- Clean room daily
- Serve food daily
- Do all necessary paper work
- Create schedules for employees
- Manage monitor classrooms
- Assist teachers in any help
- Assist in paperwork
- Help with payroll
Lead Teacher
Kingdom Kids
Cincinnati, OH
09.2013 - 11.2015
- Teach and watch over the children daily
- Sanitize all toys and cots each Friday
- Implement the creative curriculum book into each activity that my children play in
- Report to management daily
- Interact with the children daily
- Clean room daily
- Serve food daily
- Do all necessary paper work
Teacher Assistant
CWFF Child Development Center
Cincinnati, OH
05.2012 - 09.2013
- Teach and watch over the children daily
- Clean room everyday
- Do all necessary paper work
- Spray cots down once a week
- Everyday do phone call log to see why a child has missed school
- In charge of art activities every Monday making sure its appropriate for all children in the age group
- Report to management and lead teacher every day in the classroom
Lead Teacher
Murray Hill
Cincinnati, OH
04.2011 - 05.2012
- Teach and watch over the children
- 1 weekly lesson plan due by Friday
- Clean room everyday
- Sanitize toys2 a week
- Run the vacuum in the room once a week
- Rearrange room once a month
- Have each lesson plan incorporated with the Ohio guidelines and involving art, music, and play
- Each lesson developmentally appropriate for all children with their age group
Customer Service Representative
RDI Marketing
Cincinnati, OH
09.2008 - 11.2009
- Customer retention
- Out-bound call sales
- Offered discover card features
- Trained employees on how to convince customers to use their discover card
Education
College - Early Childhood Education
Cincinnati State Technical and Community College
Cincinnati, OH12.2015
High school diploma - undefined
Shroder Paideia High School
Cincinnati, OH05.2010
Skills
- Customer service
- Early childhood education
- Childcare
- Microsoft Office
- Teaching
- Administrative experience
- Front desk
- Experience with children
Certification
- CPR Certification
- First Aid Certification
Assessments
- Customer focus & orientation — Familiar
- November2021
- Responding to customer situations with sensitivity
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Personal Loan Specialist
One Main Finanical
08.2023 - Current
Daycare Owner/Provider
CeCe’s Lil Angels
08.2018 - Current
Lead Teacher/Administrator
future leaders academy
11.2015 - 08.2018
Lead Teacher
Kingdom Kids
09.2013 - 11.2015
Teacher Assistant
CWFF Child Development Center
05.2012 - 09.2013
Lead Teacher
Murray Hill
04.2011 - 05.2012
Customer Service Representative
RDI Marketing
09.2008 - 11.2009
College - Early Childhood Education
Cincinnati State Technical and Community College
High school diploma - undefined
Shroder Paideia High School
- CPR Certification
- First Aid Certification