CeCe Collins
Austin,Texas
Summary
Highly motivated bilingual management professional with experience leading administrative operations and providing excellent customer service. Detail-oriented professional with a successful record of managing all aspects of office operations, including customer service, financial administration, and data entry. Experienced in healthcare administration, patient advocacy, health insurance enrollment, and outreach initiatives.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Lonely Goat Farms
Round Top, TX
01.2023 - Current
- Managed executive calendars, scheduling appointments and coordinating meetings for optimal time management.
- Developed and maintained filing systems, ensuring organized document retrieval and compliance with company standards.
- Facilitated communication between departments, streamlining information flow and enhancing collaboration on projects.
- Prepared comprehensive reports and presentations, synthesizing data to support strategic decision-making processes.
OFFICE ADMINISTRATION MANAGER
Independent Energy Design
AUSTIN, TX
10.2021 - 10.2023
- Managed accounts payable and receivable processes, including invoicing customers and vendors.
- Maintained databases for tracking employee information, inventory control records and other organizational data.
- Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents.
- Developed strategies for improving customer service processes, increasing the accuracy of data entry, and streamlining administrative tasks.
- Assisted in the development of organizational documents such as contracts, proposals, letters, memos and reports.
EXECUTIVE ASSISTANT
Centro Development
AUSTIN, TX
03.2018 - 03.2019
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Managed office supplies inventory.
- Processed incoming mail and distributed to relevant departments or individuals.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Coordinated travel arrangements for employees and clients as needed.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
BILINGUAL ENROLLMENT MANAGER
Insure Central Texas Foundation Communities
Austin, TX
02.2016 - 02.2018
- Tracked health insurance enrollment progress against established goals and objectives.
- Managed staff of bilingual Certified Application Enrollment Counselors.
- Specialized in special patient populations for complex medical needs in order to match patients needs to proper health insurance plans.
- Worked with outside entities patient advocates, care coordinators, social workers, and more to coordinate proper coverage for complex medical needs clients.
- Analyzed data trends related to enrollment numbers and identified areas for improvement.
- Developed training materials for staff related to admissions processes or procedures.
- Managed volunteers certifications, schedules, trainings, and recruitment.
- Organized outreach presentations to various non-profit entities in order to maintain partnerships & enrollment assistance outreach.
- Identified potential opportunities or challenges facing the institution's enrollment goals.
- Assisted in developing strategies to reach diverse populations through social media campaigns & other outreach initiatives.
SEASONAL BILINGUAL ENROLLMENT SPECIALIST
Insure Central Texas Foundation Communities
Austin, TX
10.2015 - 02.2016
- Provided Affordable Care Act outreach, education, and enrollment services in English and Spanish during Open Enrollment.
- Facilitated enrollment in: health insurance, CHIP, Medicaid, MAP, complex care cases as assigned.
- Provided superior customer service to a diverse population of community members in English & Spanish, but specifically worked with primarily spanish-speaking clients.
- Assisted with: outreach/community enrollment events, outbound/inbound customer phone calls, intake/screening of clients.
- Performed administrative duties such as filing documents, preparing correspondence, scheduling appointments.
- Reviewed applications for accuracy before submitting them to the appropriate entities for processing.
- Assessed the needs of incoming clients to determine eligibility for special services.
- Resolved questions or complaints from clients on enrollment policies or procedures and federal requirements of marketplace plans.
Education
BACHELOR OF ARTS (B.A.) - INTERNATIONAL RELATIONS & SPANISH LITERATURE
Hendrix College
Conway, Arkansas05.2015
Skills
Operational Improvements
Verbal and Written Communication
Material Preparation
Microsoft Office
Research
Event Coordination
Project Management
Motivational Leadership
Customer Care
Bookkeeping
Travel Coordination
Languages
Spanish
Professional Working
Timeline
Executive Assistant
Lonely Goat Farms
01.2023 - Current
OFFICE ADMINISTRATION MANAGER
Independent Energy Design
10.2021 - 10.2023
EXECUTIVE ASSISTANT
Centro Development
03.2018 - 03.2019
BILINGUAL ENROLLMENT MANAGER
Insure Central Texas Foundation Communities
02.2016 - 02.2018
SEASONAL BILINGUAL ENROLLMENT SPECIALIST
Insure Central Texas Foundation Communities
10.2015 - 02.2016
BACHELOR OF ARTS (B.A.) - INTERNATIONAL RELATIONS & SPANISH LITERATURE
Hendrix College