Cecelia Maldonado
Summary
Hardworking, dependable professional with exceptional attendance. Works well with others and individually. Willing to expand current skills to grow and nurture in a company long-term.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
PPL
Nascentia Healthcare
Syracuse
08.2025 - Current
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
Instacart Shopper
Instacart
Syracuse
04.2024 - Current
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
- Assisted teammates with daily tasks during peak periods.
- Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Utilized social media and digital platforms to research and connect with potential clients and brands.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Staffing Coordinator
The Grand Rehabilitation & Nursing Home
Rome, NY
01.2021 - 01.2023
- Implemented various staffing solutions for recruitment, scheduling, performance monitoring, and staffing report preparation
- Administered orientation and placement of newly hired employees
- Managed clerical tasks to ensure staff could communicate and work efficiently
- Answered phones, greeted visitors, distributed mail, and prepared communications between staff
- Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Prepared reports on staffing metrics, including turnover rates and hiring costs, for management review.
- Analyzed staffing trends and provided recommendations to improve efficiency and reduce costs.
- Provided support during new employee interviews and orientations.
- Developed and maintained relationships with hiring managers to understand staffing needs.
Staffing Coordinator
NurseCore Management Services, LLC
Syracuse, NY
01.2020 - 01.2021
- Interviewed and administered hiring process for new staff
- Identified company employee requirements and created staffing strategies
- Assisted HR Department with hiring, training, and onboarding new employees
- Prepared work scheduled and enforced company and industry labor compliance/requirements
- Created daily staffing reports, monitored employee performance, and submitted weekly reports to management
- Determined staffing shortfalls and reported job vacancies/scheduling problems to HR/DON
- Confirmed staff details and work hours to ensure accurate employee compensation
- Managed administrative and clerical staff to ensure effective communication and collaboration
- Answered phones, greeted visitors, distributed mail, and prepared communications, procuring a positive customer experience
Staffing Coordinator/Recruiter
St. Camillus Residential Health
Camillus, NY
01.2016 - 01.2019
- Planned, organized, and implemented sustainable staffing strategies
- Scheduled staff to meet company and resident needs
- Collaborated with recruiting agencies when needed, assisting with screening and interviewing
- Assisted with employee onboarding, evaluated new staff, and helped with new employee orientations
- Completed payroll for agency and directed administrative/clerical tasks to ensure effective communication
- Worked on invoices, saving company $30,000 +
Admissions Coordinator/Staffing Coordinator/Insurance Claims Specialist
Rome Hospital
Spencer, MA
01.1995 - 01.2016
- Managed patient care, scheduling staff, replacing staff, and admission into patient acute care
- Ordered labs and x-rays, helping patients with varying needs
- Assisted with administrative and clerical needs
- Helped patients with admissions process and adhered to state and federal laws.
- Handled insurance claim duties and verified that each met standards of admissions.
- Coordinated admissions process from initial inquiry to enrollment, ensuring a smooth and efficient experience.
Education
Early Childhood Education -
University of Phoenix/Online Campus
Skills
- Insurance claim
- Medical coding
- Invoicing/Payroll
- Management/Leadership
- Recruiting/Staffing
- Customer Service
- Computer Skills
- Foster care
- Excellent communication
- Problem resolution
- Insurance claims
- Decision-making
- Multitasking
- Creative Problem-solving
- Professionalism
- Integrity
- Initiative
- Empathy
- Collaboration/Teamwork
- Effective Communication
- Microsoft Office
- Research
- Networking
- Recordkeeping
- Clerical support
- Microsoft office
- Time management
- UKG softwares Proficiency
- Workday Software Proficiency
- Epic Software Proficiency
- Smart link Software Proficiency
- Applicant Tracking Systems (ATS)
- Zoom
- Teams
- Microsoft Suite
- recruitment, onboarding, off boarding
- HRIS data entry
Timeline
PPL
Nascentia Healthcare
08.2025 - Current
Instacart Shopper
Instacart
04.2024 - Current
Staffing Coordinator
The Grand Rehabilitation & Nursing Home
01.2021 - 01.2023
Staffing Coordinator
NurseCore Management Services, LLC
01.2020 - 01.2021
Staffing Coordinator/Recruiter
St. Camillus Residential Health
01.2016 - 01.2019
Admissions Coordinator/Staffing Coordinator/Insurance Claims Specialist
Rome Hospital
01.1995 - 01.2016
Early Childhood Education -
University of Phoenix/Online Campus