Cecelia Mitchell
Front Royal,VA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Constantly finding new ways to exceed customers' expectations with personalized service. Flexible and excels under pressure. Dedicated to following company guidelines and handling the job properly.
Overview
3
3
years of professional experience
Work History
Hostess
Roma Casual Italian & Greek Dining
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Ice Cream Server
Dl Campus On Main
05.2021 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Processed sales transactions for cash, debit, and credit purchases.
Barista
Dunkin
09.2022 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Warren County High School
Front Royal, VA05.2022
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Payment Processing
- Guest complaint resolution
Timeline
Hostess
Roma Casual Italian & Greek Dining
03.2024 - Current
Barista
Dunkin
09.2022 - 04.2024
Ice Cream Server
Dl Campus On Main
05.2021 - Current
High School Diploma -
Warren County High School
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