Cecelia Mitchell
Warren
Summary
Dedicated professional with a strong background in customer service. Skilled in problem-solving, conflict resolution, and enhancing customer experiences. Committed to maintaining professionalism and integrity in every interaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cashier
Lowe's
Bloomfield Hills, MI
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to enhance customer service experience.
Customer Service Agent
ALLIANCE GROUND INTERNATIONAL
Romulus, MI
09.2023 - 11.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining a positive customer experience and service quality.
- Utilized CRM software to document customer interactions and track issue resolution progress.
- Handled escalated complaints, ensuring timely resolution and adherence to company policies.
Fine Jewelry Clerk
Macy's
Troy, MI
09.2022 - 05.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining inventory levels through regular stock checks and replenishment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure optimal store presentation and organization.
- Participated in promotional events, contributing to increased foot traffic and sales growth.
Commercial Janitorial Cleaner
JSH Cleaning
Clinton Township, MI
06.2019 - 11.2022
- Trained new team members on cleaning techniques and safety protocols.
- Ensured cleanliness and sanitation of commercial spaces using industry-standard equipment.
- Implemented efficient cleaning schedules to maximize operational effectiveness.
- Conducted routine inspections to maintain high standards of cleanliness and safety compliance.
- Collaborated with management to enhance service delivery and client satisfaction levels.
Medical Assistant
St John Providence Hospital
Southfield, MI
06.2004 - 05.2015
- Assisted in patient intake, ensuring accurate documentation and timely processing of medical histories.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient experience.
- Administered injections and performed clinical procedures under physician supervision, adhering to safety protocols.
- Conducted routine laboratory tests, maintaining high standards of accuracy and compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associate of Arts - Fashion Design
Wayne County Community College
Detroit, MI05-2019
High School Diploma -
Pershing High School
Detroit, MI06-1994
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
Certification
- Certified Notary Public, [Company Name] - [Timeframe]
Timeline
Cashier
Lowe's
09.2025 - Current
Customer Service Agent
ALLIANCE GROUND INTERNATIONAL
09.2023 - 11.2024
Fine Jewelry Clerk
Macy's
09.2022 - 05.2023
Commercial Janitorial Cleaner
JSH Cleaning
06.2019 - 11.2022
Medical Assistant
St John Providence Hospital
06.2004 - 05.2015
Associate of Arts - Fashion Design
Wayne County Community College
High School Diploma -
Pershing High School