Cecelia Moreno
Plano,TX
Summary
- Claims management
- Claims training
- Customer service
- Decision making
- Critical thinking
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Total Loss Specialist
State Farm
10.2024 - Current
- Collaborated with associates across departments to create job shadowing opportunities and mentor new hires in total loss
- Lead virtual meetings to discuss areas of growth and standard processes to improve claims handling
- Consistently met and exceeded quality and productivity goals, demonstrating strong performance and earning a promotion to P5.
- Selected as a Coverage CS to participate in a pilot initiative, providing support and helping develop solutions to meet team needs and improve operational effectiveness.
Express Claims Associate
State Farm
02.2023 - 10.2024
- Delivered exceptional customer service by promptly addressing inquiries and professionally resolving issues, enhancing customer satisfaction.
- Processed large volumes of claims efficiently in a fast-paced environment, ensuring timely resolution and accuracy.
- Consistently met and exceeded quality and productivity goals, demonstrating strong performance and earning a promotion to S3.
DIRECTOR OF OPERATIONS
Chick-Fil-A Restaurant
06.2013 - 12.2022
- Oversaw production activities, aligning operations with business objectives to ensure efficient workflow.
- Defined, implemented and revised operational policies and objectives
- Directed management meetings to maintain a culture based on trust with our guests and promote group problem-solving.
TEAM MEMBER
AMC Theaters
06.2012 - 01.2013
- Completed jobs efficiently and accurately, supporting overall team success.
- Provided coverage across various stations to align with organizational goals.
- Acquired all essential skills promptly in a fast-paced environment.
Education
Tarrant County College
Arlington, TX 08.2014 - 12.2015
Skills
- Claims management
- Claims training
- Customer service
- Decision making
- Critical thinking
Timeline
Total Loss Specialist
State Farm
10.2024 - Current
Express Claims Associate
State Farm
02.2023 - 10.2024
Tarrant County College
08.2014 - 12.2015
DIRECTOR OF OPERATIONS
Chick-Fil-A Restaurant
06.2013 - 12.2022
TEAM MEMBER
AMC Theaters
06.2012 - 01.2013