Summary
Overview
Work History
Education
Skills
Timeline
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Cecelia Ortega

West Sacramento,CA

Summary

Experienced in logistics and customer service, skilled in dispatch software and route planning. Improved supply chain efficiency and customer satisfaction through innovative solutions and effective conflict resolution. Reduced response times by optimizing team schedules and communication, showcasing strong problem-solving and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Dispatcher Coordinator

Verizon Connect
01.2022 - Current
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Reduced response times by streamlining communication between dispatchers and field personnel.
  • Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Logistics Coordinator

De La Fontaine
08.2019 - 12.2022
  • Tracked orders and notified customers of status or potential delays.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

Customer Service Representative

Pinnacle Pest Control
06.2018 - 08.2019
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

River City High School
West Sacramento, CA
05.2018

Skills

  • Dispatch software
  • Route planning
  • Incident reporting
  • Logistics management

Timeline

Dispatcher Coordinator

Verizon Connect
01.2022 - Current

Logistics Coordinator

De La Fontaine
08.2019 - 12.2022

Customer Service Representative

Pinnacle Pest Control
06.2018 - 08.2019

High School Diploma -

River City High School

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Cecelia Ortega