Cecilia Aviles
Broomfield,CO
Summary
Resourceful, professional with experience in customer service and sales, recognized for exceptional problem-solving abilities and teamwork. Adept at managing multiple tasks while maintaining a focus on enhancing customer experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Sales Associate
Chocolatta Furniture
10.2024 - Current
- Assisted customers in selecting furniture to meet specific needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained a clean and organized showroom environment to improve customer experience.
- Handled customer inquiries and resolved issues efficiently, ensuring positive experiences.
- Stayed informed about new products and industry trends to provide knowledgeable assistance.
- Supported inventory management by conducting stock checks and organizing merchandise displays.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Personal Assistant
Alejandra Ramirez
02.2024 - 10.2024
- Managed daily scheduling, ensuring efficient use of time and resources for executive tasks.
- Coordinated travel arrangements, optimizing logistics for business trips and meetings.
- Prepared detailed reports and presentations, enhancing communication with stakeholders.
- Streamlined office processes, improving workflow efficiency and reducing administrative bottlenecks.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Server
Los Arcos Mexican Grill & Seafood
03.2021 - 09.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing overall restaurant efficiency.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new servers on menu items, service protocols, and restaurant policies.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved complaints promptly to ensure satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
High School Diploma -
Thornton High School
Thornton, CO08-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Verbal/written communication
- Inventory tracking
- Brand promotion
- CRM software proficiency
- Contract preparation
- Client account management
- Bilingual
- Maintained complete operational responsibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Chocolatta Furniture
10.2024 - Current
Personal Assistant
Alejandra Ramirez
02.2024 - 10.2024
Server
Los Arcos Mexican Grill & Seafood
03.2021 - 09.2022
High School Diploma -
High School Diploma -
Thornton High School