Cecilia Castaneda
Fort Bragg,NC
Summary
Proficient Shift Leader at Tjs Seafood Market & Grill with extensive experience in team leadership and financial administration. Enhanced customer service through strategic training efforts and refined operations, leading to substantial reduction in discrepancies.
Overview
9
9
years of professional experience
Work History
Shift Leader
Tjs Seafood Market & Grill
08.2022 - 06.2025
- Managed staff assignments effectively to support daily operations.
- Supervised operations to achieve performance, quality, and service goals.
- Collaborated with management to implement efficient standard operating procedures.
- Performed regular stock checks and organized inventory for better management.
- Oversaw accurate daily cash reconciliations, minimizing financial discrepancies.
- Monitored deposits and cash intake for improved accuracy.
- Facilitated training programs to boost product knowledge and customer service skills.
- Developed a positive work environment through strong relationships with team members.
Bar Shift Leader
Pluckers
02.2016 - 08.2022
- Supervised bar operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new staff on beverage preparation and customer engagement techniques.
- Coordinated shift schedules, optimizing coverage during peak hours for efficient service.
- Managed cash handling procedures accurately, ensuring secure transactions for both customers and the establishment.
- Assisted fellow bartenders during high-volume periods, demonstrating adaptability and strong support for the collective success of our team.
- Closed out cash register and prepared cashier report at close of business.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Skills
- Customer service and relations
- Financial management and cost control
- Team leadership and decision-making
- Time management and workload management
- Problem-solving and reporting
- Computer proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Tjs Seafood Market & Grill
08.2022 - 06.2025
Bar Shift Leader
Pluckers
02.2016 - 08.2022
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