Cecilia Cayll
Lawrenceburg,TN
Summary
Dedicated employee known for being self-motivated and detail oriented, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Sheila Frisbie
Lawrenceburg, TN
07.2023 - 06.2024
- Greeted customers warmly, and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Maintained an organized reception area, and ensured that all guests were attended to promptly.
- Provided administrative support, such as filing documents, photocopying, and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email, in a professional manner.
- Completed basic bookkeeping and document filing.
FSR 1 - Banker
First Interstate Bank
Loveland, CO
11.2022 - 03.2023
- Built and maintained client relationships through quality, personalized interactions.
- Set up new personal accounts and services for customers, and explained important restrictions, benefits, and requirements of each.
- Helped customers understand and use technical tools, such as mobile applications and online banking.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Trained and coached less-experienced team members in procedures, compliance standards, and performance strategies.
- Audited: teller transactions, master keys, safe deposit boxes, and negotiable cards.
Teller 1
First Interstate Bank
Loveland, CO
03.2022 - 11.2022
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Exceptional balancing, no losses.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over the telephone. My customer surveys are at 99.69%.
- Trained employees on cash drawer operation.
- Kept teller window areas clean, organized, and fully stocked.
- Regional presentation on the proper utilization of the Ilinx scanning computer.
Infant Teacher
Primrose Fort Collins
FortCollins, CO
09.2021 - 02.2022
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
Baker
Self Employed
Lawrenceburg, TN
01.2021 - 09.2021
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Created new recipes and developed process improvements to avoid wastages.
Nanny
Private
Little Rock, AR
07.2017 - 03.2020
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Education
Bachelor of Science - Chemistry
University of Tennessee, Southern
Pulaski, TN12-2025
Associate of Science - Pre-Professional in Chemistry
Columbia State Community College
Columbia , TN01.2018
Skills
- Customer Service
- Computer Proficiency
- Time Management
- Organizational & Planning Skills
- Teamwork
- Cash Handling
Community Work
- Aspire 3D backpacks for low income housing
- Habitat Humanity
- Clothing Drive for House of Neighborly Services (Spring&Fall)
- Food Drive for Larimer Food Bank
- Drive for Humane Society
Timeline
Front Desk Receptionist
Sheila Frisbie
07.2023 - 06.2024
FSR 1 - Banker
First Interstate Bank
11.2022 - 03.2023
Teller 1
First Interstate Bank
03.2022 - 11.2022
Infant Teacher
Primrose Fort Collins
09.2021 - 02.2022
Baker
Self Employed
01.2021 - 09.2021
Nanny
Private
07.2017 - 03.2020
Associate of Science - Pre-Professional in Chemistry
Columbia State Community College
Bachelor of Science - Chemistry
University of Tennessee, Southern
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