Cecilia Gonzalez
San Juan,TX
Summary
To obtain a job where i can solidify, customer service, and sales representative skills. Learn all the required production and always maintain a positive attitude in executing all duties assigned.
Overview
11
11
years of professional experience
Work History
Patient Administration Specialist
Doctor Hospital at Renaissance
08.2023 - Current
- Job responsibilities are to answer calls, schedule/ reschedule/cancel appointments, let DR and Medical assistance know of medications patients are needing, verify patient’s demographics, currently working with Oncology/Hematology Dep
Receptionist
Farmers Insurance
Alamo, USA
01.2021 - 01.2022
- Responded to customer inquiries and problems to promote great service
- Explained different options to prospective clients, encouraging sale of Insurance policies that best fit needs
- Analyzed customer needs and provided best options, upselling products And services
- Greet costumers
Cashier
Bert Ogden Service Department
Mission, USA
10.2013 - 12.2014
- Collaborated with customers to offer solutions to service needs
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Adhered to customer service standards to foster satisfaction and retention
- Greet customers entering establishments
- Answer customers questions
- Issue receipt and change to costumers
- Process credit/debit card and check payments
- Process exchanges and refunds
- Faxing
- Verifying invoices
- Post credits on the computer
Education
High School -
Psja Memorial Early College High School
Alamo, TX01.2013
Skills
- Customer Service
- Operations Management
- Motivator
- Dependability
- Initiative and problem solver
- Multitasking
- Communication
- Bilingual
- Microsoft Word
- Excel
- PowerPoint
- Access
- Leadership skills
- Computer skills
- Paragon Registration
- Cerner
Timeline
Patient Administration Specialist
Doctor Hospital at Renaissance
08.2023 - Current
Receptionist
Farmers Insurance
01.2021 - 01.2022
Cashier
Bert Ogden Service Department
10.2013 - 12.2014
High School -
Psja Memorial Early College High School
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