Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Martin

Colorado Springs,CO

Summary

Proactive professional with a strong background in customer service and employee training. Known for resolving issues effectively and managing staff schedules to maximize productivity. Prepared to leverage skills to enhance operational success and customer loyalty.

Overview

6
6
years of professional experience

Work History

Shift Manager

Taco Bell
Colorado Springs, CO
01.2025 - Current
  • Supervised team members during peak hours, ensuring optimal service efficiency.
  • Trained new employees on food safety and customer service protocols to enhance performance.
  • Managed inventory levels and restocked supplies throughout shifts to prevent shortages.
  • Effectively resolved customer complaints to maintain satisfaction and foster loyalty.
  • Assisted in scheduling staff to optimize coverage during busy periods.

Order Fulfillment Specialist

Amazon
Colorado Springs, CO
10.2023 - 12.2025
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Tracked merchandise movements using RF scanners.
  • Created labels for outgoing packages according to postal requirements.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Customer Service Cashier

Target
Colorado Springs, Colorado
03.2022 - 10.2023
  • Processed cash, credit, and gift card transactions with high efficiency.
  • Resolved customer complaints professionally while demonstrating empathy.
  • Supported co-workers by assisting with various tasks to maintain seamless store operations.
  • Managed incoming customer calls regarding product availability and store locations.
  • Restocked shelves, racks, cases, bins, and tables with merchandise from various sources.
  • Ensured compliance with company policies on returns, exchanges, and refunds through accurate documentation.

Cook Shift Leader

Freddy's Frozen Custard & Steakburgers
Colorado Springs, CO
01.2022 - 09.2022
  • Supervised kitchen staff during shifts to enhance operational efficiency.
  • Ensured compliance with health and safety regulations for food handling.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Served as lead cook, guiding training for less experienced cooks.
  • Verified completed orders for accuracy in quantity and quality.

Cook

Taco Bell
Colorado Springs, CO
06.2020 - 11.2021
  • Maintained cleanliness and organization in kitchen and food preparation areas.
  • Operated kitchen equipment safely and efficiently during peak hours.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Education

High School Diploma -

HomeSchool
Colorado
05-2022

Skills

  • Employee training
  • Scheduling staff
  • Time management
  • Handling customer complaints
  • Problem solving
  • Money handling
  • RF scanner utilization
  • Customer service
  • Attention to detail

Timeline

Shift Manager

Taco Bell
01.2025 - Current

Order Fulfillment Specialist

Amazon
10.2023 - 12.2025

Customer Service Cashier

Target
03.2022 - 10.2023

Cook Shift Leader

Freddy's Frozen Custard & Steakburgers
01.2022 - 09.2022

Cook

Taco Bell
06.2020 - 11.2021

High School Diploma -

HomeSchool
Cecilia Martin