Cecilia Martinez
Indio,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Saks OFF 5TH, adept in POS System Operation and excelling in high-stress situations. Mentored new cashiers, boosting team performance. Skilled in Payment Processing and fostering positive customer relationships, significantly contributing to a results-driven environment.
Overview
14
14
years of professional experience
Work History
Sales Associate
Saks OFF 5TH
Palm Desert, CA
01.2024 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier Team Lead
Swiss Donut
Palm Desert, CA
05.2010 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School -
Palm Desert High School
Palm Desert, CASkills
- Customer Needs Assessment
- Promotional support
- Payment Processing
- POS System Operation
- Fitting room maintenance
Timeline
Sales Associate
Saks OFF 5TH
01.2024 - Current
Cashier Team Lead
Swiss Donut
05.2010 - Current
High School -
Palm Desert High School