Cecilia Perez
Dallas,TX
Summary
Highly efficient Administrative Professional offering 5+ years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nxt Point Logistics
Grand Prairie, Tx
05.2024 - Current
- Provided support in handling day-to-day operational issues related to logistics and inventory management.
- Monitored delivery status to ensure timely deliveries were made on schedule.
- Investigated claims related to damaged or lost goods during shipment.
- Analyzed customer requirements and developed solutions for efficient delivery routes and schedules.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Communicated effectively with other departments regarding delivery schedules or changes in product availability.
- Provided customer service support by answering inquiries regarding order status or tracking numbers.
- Analyzed current procedures for efficiency improvements within the logistics department.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Worked effectively in team environments to make the workplace more productive.
Code Enforcement Officer II
City of Dallas
Dallas, TX
03.2023 - 12.2023
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes, and health and safety
- Issued misdemeanor and administrative citations to violators of local and state ordinances when necessary
- Drafted, prepared, present, and carried out abatement warrants to appointed judges within the court system
- Conducted and supervised weed abatements and heavy cleans, securing of vacant properties and removal of debris alongside community and court appointed workers.
- Visited sites for follow-up reviews to assess compliance with implemented corrective action plans in case of identified violations.
- Outlined necessary remediation plans to achieve desired compliance with applicable fire codes, laws, regulations and standards.
- Interacted with citizens in order to answer questions regarding code enforcement procedures and regulations.
- Collaborated with other departments within the city government to resolve code enforcement issues in a timely manner.
- Developed strategies for enforcing codes more effectively while minimizing disruption for affected parties.
- Ensured that all necessary records were properly maintained, including case files, inspection logs, photographs, affidavits and court orders.
Code Enforcement Officer II
Green Apple Therapy Services LLC
Irving, TX
02.2020 - 02.2023
- Managed switchboard, answered all calls from patients and outside sources, entered data, and directed questions and messages to appropriate parties in a timely manner
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Provided general customer service support by answering questions about services provided by the practice.
- Responded to patient inquiries regarding account status.
- Communicated with corporations, insurance and physician offices via telephone and correspondence.
- Maintained knowledge of current insurance requirements for billing purposes.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Counseled patients on potential financial liabilities and payment requirements.
Receptionist/Administrative Assistance
Calvary Health Care
Carrollton, TX
04.2019 - 01.2020
- Championed efficiently daily operations through administrative support for medical staff and patients
- Prepped, scanned, released, processed, and maintained patients’ medical records, labs, orders, and outside records
- Exemplified exceptional customer service while answering, routing, and taking messages for phone calls to nurses and staff
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted with special projects assigned by management when required.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
Assistant Manager
It’s All Good
Dallas, TX
10.2016 - 09.2017
- Led a team of 5 part-time retail associates
- Reviewed resumes, interviewed, and hired new sales associates while ensuring new teammates would contribute to the established customer-first culture
- Closed and balanced the cash register with 100% accuracy multiple times a week
- Responsible for all social media exposure and advertisement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assigned work and monitored performance of project personnel.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Sales Associate
Dillard’s
Frisco, TX
05.2016 - 09.2016
- Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking
- Led customer checkout processes in the point-of-sale system
- Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed promotional strategies to increase sales volume.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered incoming telephone calls to provide store, products and services information.
Key Holder, Sales Lead
Gymboree Inc.
Plano, TX
02.2016 - 06.2016
- Trained new staff members in cashiering processes and opening and closing procedures
- Closed and balanced the cash register with 100% accuracy multiple times a week
- Maintained a clean, stocked store for customers during their shopping experience.
- Inspected physical condition of store premises to identify any maintenance issues.
- Partnered with store leadership team to learn and understand management processes and reports.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Ensured store was opened and closed in a timely manner according to company policies.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Used Point of Sale register system to complete transactions.
- Replenished merchandise displays throughout the store as needed.
Beauty Advisor
Ulta Cosmetics
Plano, TX
09.2014 - 02.2016
- Exceeded customer signups to the loyalty program upon checkout by advocating for the benefits of the program
- Maintained up-to-date knowledge of new product offering from top show manufacturers to best assist customers
- Greeted customer and worked to determine their needs in a professional and enthusiastic manner.
- Provided customers with product advice and recommendations based on their individual needs.
- Computed purchases and received and processed cash or credit payment.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Updated customer records in database software program accurately.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Key Holder, Sales Lead
Bloom
Plano, TX
07.2014 - 01.2015
- Closed and balanced the cash register with 100% accuracy multiple times a week
- Trained new sales associates on company procedures for checkout, returns, and inventory management
- Visual merchandising including setting up displays, advertisements, and organizing store layout.
- Processed transactions using a point-of-sale system.
- Greeted customers to determine wants or needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained cleanliness of store environment including floors, windows, displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Communicated and coordinated execution of planograms with store management.
Cashier, Food Handler
Spring Creek BBQ
Grand Prairie, TX
09.2012 - 09.2013
- Created a welcoming environment to make diners and guest feel at home
- Organized workstations, reducing stress and turnover, and boosting efficiency
- Frequently assisted colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Maintained safe food handling practices to prevent germ spread.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Education
Associates of Arts with a Concentration in Business Fundamentals -
University of Phoenix, Online Campus
01.2019
High School Diploma -
Crosswinds HS
Grand Prairie, TX05.2014
Skills
- Time Management
- Written/Verbal Communication
- Interpersonal Skills
- Organizational Skills
- Attention to detail
- Computer Software and Application Knowledge
- Data Analysis
- 10-Key
- 50 wpm
- Executive and administrative support
- Scheduling
- Database Management
- Adaptability
- Computer Proficiency
- Teamwork and Collaboration
- Critical Thinking
- Problem Detection and Resolution
- Documentation Skills
- Research Abilities
- Investigative Abilities
- Regulations Enforcement
- Proficient In Microsoft Office and Google Suite
- Issuing/Executing Warrants
- Legal Compliance
- Report Writing
Certification
- State of Texas Code Enforcement Officer in Training
- ASP Bite Stick
- CJIS Security Awareness
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Nxt Point Logistics
05.2024 - Current
Code Enforcement Officer II
City of Dallas
03.2023 - 12.2023
Code Enforcement Officer II
Green Apple Therapy Services LLC
02.2020 - 02.2023
Receptionist/Administrative Assistance
Calvary Health Care
04.2019 - 01.2020
Assistant Manager
It’s All Good
10.2016 - 09.2017
Sales Associate
Dillard’s
05.2016 - 09.2016
Key Holder, Sales Lead
Gymboree Inc.
02.2016 - 06.2016
Beauty Advisor
Ulta Cosmetics
09.2014 - 02.2016
Key Holder, Sales Lead
Bloom
07.2014 - 01.2015
Cashier, Food Handler
Spring Creek BBQ
09.2012 - 09.2013
High School Diploma -
Crosswinds HS
Associates of Arts with a Concentration in Business Fundamentals -
University of Phoenix, Online Campus