Cecilia Ramirez
Fort Worth,TX
Summary
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Leasing Consultant
Silverstone Management
Fort Worth
04.2025 - 09.2025
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Updated resident data into property management software system daily.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Maintained accurate records of prospective renters, applications and leases.
- Conducted tours of available apartments, highlighting features and amenities.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Assistant Property Manager
AVPM
Fort Worth, TX
10.2021 - 03.2025
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Interacted with potential renters during showings providing information about the property features.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Initiated eviction proceedings when necessary according to state law guidelines.
Substitute Teacher
Child Care Careers
Fort Worth
01.2020 - 10.2021
- Provided instruction and guidance to students in the absence of a regular teacher.
- Monitored student progress throughout the day.
- Encouraged positive behavior among students through effective communication techniques.
- Organized lesson plans and activities for students.
- Promoted a safe and secure atmosphere within the classroom setting.
- Collaborated with other teachers to ensure student success.
- Adapted teaching methods to accommodate diverse learning styles.
Education
Everman Joe C Bean High School
Fort Worth, TXSkills
- Property management
- Market analysis
- Lease preparation
- Advertising strategies
- Customer relationship management
- Documentation accuracy
- Conflict resolution
- Data entry
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Organizational skills
- Active listening
- Corporate policies and procedures
- Fair housing policies
- Business development
- Application verification
- Sales techniques
- Creative problem solving
- Communication skills
- Adaptability to change
- Customer service
- Call center procedures
- Email management
- Microsoft outlook
- Inbound and outbound calling
- Microsoft office expertise
- Multitasking and organization
Timeline
Leasing Consultant
Silverstone Management
04.2025 - 09.2025
Assistant Property Manager
AVPM
10.2021 - 03.2025
Substitute Teacher
Child Care Careers
01.2020 - 10.2021
Everman Joe C Bean High School