Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
HuHot Mongolian Grills LLC
Creve Coeur, MO
08.2015 - Current
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Provided exceptional service to high volume of daily customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Operated POS terminals to input orders, split bills and calculate totals.
Opening Shift Manager
Mcdonalds, PDI FOODS
Iowa City, IA
01.2013 - 12.2014
Ensured compliance with store policies and procedures.
Monitored the opening shift operations ensuring that all employees were working efficiently.
Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
Provided training and mentoring to new team members on customer service techniques.
Resolved customer complaints in an efficient and professional manner.
Maintained accurate records of sales transactions.
Managed inventory levels by reviewing daily reports and ordering stock when necessary.
Worked closely with other managers in order to ensure smooth transitions between shifts.
Supervised 8-12 employees during shifts, checking orders for accuracy.
Kept a clean store.
Education
High School Diploma -
West High School
Iowa City, IA
05.2012
Skills
Order Accuracy
Positive and Professional
Dining Customer Service
Bilingual
Languages
Spanish
Native/ Bilingual
Certification
NASM CPT
NASM CNC
CPR/AED
Affiliations
Volleyball and Soccer are my top favorite sports to play.
Love Strength Training, Leg day is my favorite!
Enjoy cooking, and exploring new recipes.
References
References available upon request.
Timeline
Server
HuHot Mongolian Grills LLC
08.2015 - Current
Opening Shift Manager
Mcdonalds, PDI FOODS
01.2013 - 12.2014
High School Diploma -
West High School
NASM CPT
NASM CNC
CPR/AED
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