Cecilia Trujillo Gomez
Florissant,MO
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
HuHot Mongolian Grills LLC
Creve Coeur , MO
2015.08 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
Opening Shift Manager
Mcdonalds, PDI FOODS
Iowa City , IA
2013.01 - 2014.12
- Ensured compliance with store policies and procedures.
- Monitored the opening shift operations ensuring that all employees were working efficiently.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Provided training and mentoring to new team members on customer service techniques.
- Resolved customer complaints in an efficient and professional manner.
- Maintained accurate records of sales transactions.
- Managed inventory levels by reviewing daily reports and ordering stock when necessary.
- Worked closely with other managers in order to ensure smooth transitions between shifts.
- Supervised 8-12 employees during shifts, checking orders for accuracy.
- Kept a clean store.
Education
High School Diploma -
West High School
Iowa City, IA05.2012
Skills
- Order Accuracy
- Positive and Professional
- Dining Customer Service
- Bilingual
Languages
Spanish
Native/ Bilingual
Certification
- NASM CPT
- NASM CNC
- CPR/AED
Affiliations
- Volleyball and Soccer are my top favorite sports to play.
- Love Strength Training, Leg day is my favorite!
- Enjoy cooking, and exploring new recipes.
References
References available upon request.
Timeline
Server
HuHot Mongolian Grills LLC
2015.08 - Current
Opening Shift Manager
Mcdonalds, PDI FOODS
2013.01 - 2014.12
High School Diploma -
West High School
- NASM CPT
- NASM CNC
- CPR/AED
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