Cecilia Young
Hutto,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Travel Agent
Traveling Young LLC
05.2023 - Current
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Insurance Adjuster
Progressive Insurance Claims
11.2018 - 04.2023
- Interview or correspond with insured, claimants, witnesses, police, or other relevant parties to determine claims settlement, denial, or review
- Negotiate claim settlements and recommend litigation when settlement cannot be negotiated
- Work with customers, Managed Repair Representatives, claimant carriers, and vendors to ensure correct amount is paid to compensate for vehicle damages
- Analyze information gathered by investigation and report findings and recommendations
- Negotiated fair settlements with claimants by effectively communicating basis for decisions and collaborating on agreeable terms.
- Enhanced company reputation by providing excellent customer service during claims process, ensuring positive experiences for clients.
- Facilitated communication between parties involved in claims disputes, mediating conflicts to reach mutually beneficial resolutions.
- Maintained compliance with state regulations and industry standards throughout all aspects of claims process.
Office Manager
Kindred Healthcare
03.2016 - 09.2018
- Collect, compile, evaluate, maintain branch and coordinator of data in spreadsheets and other electronic or hard copy media
- Perform regular reviews of confidential material, including but not limited to HIPPA related materials and client visit data with ability to maintain confidential nature of these files
- Compile and integrate materials and assist all members of department with evaluation and research
- Run daily reports to ensure regulatory and State standards are met
- Answered inquiries, addressed, resolved, or escalated issues to management personnel to ensure client satisfaction.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
Senior Staffing Specialist
Command Center Staffing
09.2014 - 02.2016
- Increased candidate placement rates by developing strategic staffing plans and collaborating with hiring managers.
- Improved client satisfaction by delivering high-quality talent in timely manner, meeting project deadlines.
- Managed diverse portfolio of clients in various industries, demonstrating adaptability and industry knowledge.
- Maintained up-to-date knowledge of employment laws and regulations to ensure compliance throughout recruitment process.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Senior Relocation Consultant
Field Assets
01.2009 - 06.2014
- Reduced eviction processing time by streamlining documentation and filing procedures.
- Managed high-volume caseloads for timely eviction resolutions, ensuring client satisfaction.
- Increased efficiency with thorough research on local regulations and tenant rights, resulting in fewer legal disputes.
- Negotiated settlements between bank and tenants to avoid costly court proceedings, preserving positive landlord-tenant relationships.
- Ensured compliance with federal, state, and local laws during eviction process to minimize legal risks for clients.
- Assisted in training new employees on company policies and procedures related to evictions, fostering knowledgeable workforce.
- Maintained accurate records of all eviction cases to ensure proper documentation was available when needed for future reference or dispute resolution measures.
- Coordinated closely with law enforcement agencies during execution of writs of possession to ensure smooth transitions.
Education
Some College (No Degree) - Biology
Huston-Tillotson University
Austin, TexasHigh School Diploma -
Round Rock High School
Round Rock, TX1995
Skills
- Customer and Personal Service
- Critical Thinking
- Negotiation
- Investigative Skills
- Complex Problem Solving
- Auditing Proficiency
- Federal Regulation Compliance
- Risk Management
- Expense Tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Agent
Traveling Young LLC
05.2023 - Current
Insurance Adjuster
Progressive Insurance Claims
11.2018 - 04.2023
Office Manager
Kindred Healthcare
03.2016 - 09.2018
Senior Staffing Specialist
Command Center Staffing
09.2014 - 02.2016
Senior Relocation Consultant
Field Assets
01.2009 - 06.2014
Some College (No Degree) - Biology
Huston-Tillotson University
High School Diploma -
Round Rock High School
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