Cecilia Dawn Heron
Manteca,CA
Summary
Dedicated Leader with 6+ years of experience in retail management. Skilled in teamwork, communication and building strong relationships. Inspired by a passion for helping others and my own journey with asthma, i am pursuing a career in respiratory therapy to bring my people skills and empathy to the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Co-Manager
Guess Inc
Modesto, California
09.2024 - Current
- Created interview questionnaires, and conducted interviews
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
Guess INC
Modesto, CA
10.2020 - 09.2024
- Provided suggestions to customers based on their preferences.
- Maintained relationships with existing customers to ensure customer loyalty.
- Hired, trained and guided employees to improve productivity and sales.
- Collaborated with other managers to deliver consistent leadership across the store.
- Inspected returned items to identify damage or defects.
- Processed returns, exchanges, and refunds according to company policies.
- Maintained current knowledge of company products, services, and processes.
- Promoted company values through positive interactions with clients.
- Monitored daily sales transactions to ensure accuracy.
Sales Manager
Pier 1 Imports
Manteca, CA
03.2020 - 10.2020
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Worked closely with customers to understand needs and resolve diverse issues.
- Developed and implemented sales strategies to increase market share.
- Tracked sales performance metrics to identify trends in market place.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Stock Lead/Sales Lead Manager
ASICS America Corporation
Livermore, CA
09.2018 - 03.2020
- Replenished inventory to align with customer demand and preferences.
- Processed incoming shipments by scanning packages and updating orders in SAP Fiori system.
- Marked merchandise with accurate pricing to ensure readiness for sales floor.
- Organized storage of items in bins, shelves, and assigned areas by product category.
- Trained new sales employees on effective strategies to enhance team performance.
- Provided product consultations while utilizing upselling techniques to increase sales.
- Educated customers on product features and proper usage to drive purchases.
- Prepared cash deposits totaling $16,000 with complete accuracy.
Supervisor
Carl's Jr. Restaurants LLC
Lathrop, CA
11.2016 - 06.2018
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Executed new training initiative to improve skills and develop leaders from within.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Education
High School Diploma -
East Union High School
Manteca, CA05.2018
Skills
- Team management and employee training
- Customer service and empathy
- Inventory coordination
- Conflict resolution
- Blood collection and venipuncture
- Attention to detail
- Critical reflection
Certification
Certified Phlebotomy Technician
(NHA) National Heath Career Association
- August 2022 - August 2024
Timeline
Co-Manager
Guess Inc
09.2024 - Current
Assistant Manager
Guess INC
10.2020 - 09.2024
Sales Manager
Pier 1 Imports
03.2020 - 10.2020
Stock Lead/Sales Lead Manager
ASICS America Corporation
09.2018 - 03.2020
Supervisor
Carl's Jr. Restaurants LLC
11.2016 - 06.2018
High School Diploma -
East Union High School