Ceclynn Owen
Whiting ,IN
Summary
Dynamic Registration Representative with proven expertise in patient registration and payment processing at St. Catherine's Hospital. Skilled in effective communication and conflict resolution, ensuring compliance with healthcare regulations. Recognized for generating accurate reports and enhancing patient experiences through attentive customer service and attention to detail.
Overview
5
5
years of professional experience
Work History
Registration Representative
ST. CATHERINE'S HOSPITAL
07.2023 - Current
- Compiled reports on daily activities including number of registrations processed
- Adhered to hospital policies and procedures when registering patients for services
- Utilized effective communication skills to explain policy changes to patients and their families
- Interacted with customers in a professional and courteous manner to facilitate registration process
- Ensured compliance with applicable laws, regulations, policies, procedures, standards., relating to registration activities
- Processed payments from patients for services rendered using cash registers or point-of-sale terminals
Childcare Provider
Ceccys Home Daycare
06.2020 - 06.2023
- Promoted children's emotional development by encouraging respect of others
- Developed age-appropriate activities to engage children and foster learning
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Provided safe and nurturing environment for children of different ages
- Followed all safety regulations including proper use of car seats and seat belts during transport
- Cared for children of varying ages in a home setting
- Ensured compliance with all laws, rules and regulations related to childcare services
Education
Associates Early Childhood Education -
St Augustine College
Chicago, IL05.2020
Skills
- Patient registration
- EPIC charting
- Payment processing
- Data entry
- Customer service
- Policy compliance
- Report generation
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- HIPAA compliance
- Medical office procedures
- Healthcare administration
- Administrative functions
Languages
Spanish
Limited Working
Timeline
Registration Representative
ST. CATHERINE'S HOSPITAL
07.2023 - Current
Childcare Provider
Ceccys Home Daycare
06.2020 - 06.2023
Associates Early Childhood Education -
St Augustine College
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