Cedric Zellars

• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Helped customers locate products and checked store system for merchandise at other sites.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed returns, exchanges and refunds in accordance with store policy.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

-Supported event logistics and operations for a prominent annual basketball tournament.
-Led a youth crew, delegating tasks to ensure smooth event execution.
- Coordinated the allocation of ice and beverages for professional players, maintaining a high standard of service.
- Managed player jersey organization and ensured court safety by mopping floors during games to prevent injuries.
- Oversaw the VIP section, delivering exceptional hospitality to NBA players and notable figures in Philadelphia's basketball community.
- Ensured proper display of sponsored beverages, shoes, and towels to meet brand deal requirements and maintain sponsorship visibility.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.

• Maintained clean, neat, and operational facilities to serve program needs.
• Facilitated group discussions among volunteers to identify best practices for maximizing efficiency and effectiveness during clean-up events.
• Promoted environmental awareness among fellow volunteers and residents by sharing best practices for maintaining cleanliness in public areas.
• Identified areas of need within the community and proposed targeted initiatives to address specific environmental concerns.
• Contributed to maintaining the local area's appeal through active participation in environmental initiatives.