Dedicated professional with a strong background in customer service and team leadership. Committed to enhancing the customer experience through effective communication and training, while driving team performance and efficiency.
Overview
10
10
years of professional experience
Work History
Cashier
Burlington
Huber Heights
04.2024 - Current
Processed customer transactions accurately and efficiently at retail location.
Assisted customers with product inquiries and provided excellent service.
Handled customer returns and exchanges following store policies.
Maintained clean and organized checkout area for improved customer experience.
Engaged with customers to promote loyalty programs and store promotions.
Answered customer inquiries regarding store policies and procedures.
Team Lead
Mahle
Dayton
08.2018 - Current
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Led team in daily operations and workflow management.
Implemented process improvements to enhance efficiency and quality.
Trained new team members on machinery and operational procedures.
Evaluated team performance and provided constructive feedback regularly.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Team Member
Wendy's
Englewood
08.2016 - 08.2018
Provided excellent customer service during busy meal periods.
Operated cash registers to process payments from customers.
Looked for ways to go above and beyond job requirements.
Worked hard to learn required tasks quickly to maximize performance.
Maintained cleanliness and organization of dining and food preparation areas.
Operated kitchen equipment safely and effectively during shifts.
Education
High School Diploma -
Trotwood Madison High School
Trotwood, OH
05-2016
High School Diploma -
Miami Valley Career Technology Center
Clayton, OH
05-2016
Skills
Cash handling
Point of sale systems
Store policy enforcement
Retail operations
Inventory management
Customer loyalty programs
Team leadership
Training and development
Effective communication
Dependability
Professionalism and courtesy
Accomplishments
Honor roll in high school, outstanding performance at jobs, 5 year service pin