CHARLENE MOORE

• Communicate extensively on a day-to-day basis via email and by phone with tenants/landlords, property managers and rental agents while verifying and researching information from biennials/re-inspections, quality control, complaints and all other issues regarding inspection related inquiries, such as what type of inspection information they may request and answer questions relating to inspections.
• Monitor weekly inspection reports from American Property Consultants for failed inspections to generate/prepare for re-inspection appointments. Gather and forward information from the inspection contractors to in-house inspectors in regard to 24HR hazard inspections and ensure the accuracy of the information.
• Retrieve/process/upload Request for Tenancy Approvals and new landlords into Yardi (W9, direct deposit/bank information and voided checks) and update FAS log with new vendor numbers.
• Prepare/process/mail letters (certified/regular) regarding abatements/terminations/re-inspections and quality control inspections in response to failed inspections and upload tenant/landlord letters into Yardi.
• Maintain regular contact with rental specialists as it relates to data and dissemination of information regarding inspections.
• Maintain/update inspection logs (ie. Initial inspections, 3rd Inspections, inspectors schedule).
• Maintain filing systems for abatement/termination paperwork and certified/return mail.
• Maintain and order adequate supply of office materials for Inspections department.
• Screen and route incoming calls from the general public and other county government agencies. Determine which requires direct attention of HA staff or refer to other agencies.
• Occasionally investigate past abatements or terminations of former tenants and landlords upon request.

• Evaluated, analyzed, and edited data from Congressional Record, Federal Register, Congressional Quarterly, National Journal, and various news sources, entered condensed information into databases with high accuracy and within established timeframes. Managed day-to-day production schedules, ensuring early updates, minimized error rates, and timely completion of non-deadline assignments.
• Evaluated Data Analysts' work performance, maintained high employee production and met agreed-upon schedules of special projects requested by the Director/Manager of the Congressional Production Department. Also worked with computer programmers to improve and upgrade programs with various software to maintain high levels of performance and accuracy.
• Developed and implemented standard operating procedures for data processing, to improve overall efficiency.
• Supervised staff performance, fostering a collaborative environment to enhance productivity and engagement.

• Evaluated customers' credit records and payment histories to determine credit approval, extension, or disapproval based on established standards. Processed credit applications efficiently to support timely decision-making. Authorize credit card purchases. Addressed customer inquiries regarding credit issues to enhance customer service satisfaction.
• Reviewed and processed customer applications, maintaining high standards of accuracy.
• Collaborated with cross-functional teams to streamline authorization processes, enhancing operational efficiency.

Completed 1 year of coursework towards Business Administration Degree

Certificate of Completion - Business Administration