Celcionna Volluz
Sedro Woolley,WA
Summary
Accomplished Customer Service Representative with a proven track record at Umpqua Bank, enhancing customer loyalty through exceptional service and empathy. Skilled in conflict resolution and Microsoft Office Suite, adept at transforming high-stress situations into positive customer experiences, significantly boosting satisfaction and repeat business. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Umpqua Bank
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 50 incoming calls, 20 emails a day while keeping up with contract changes and follow up with clients.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Specialist
ICON Health & Fitness
02.2018 - 08.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Jewelry Sales Associate
Fred Meyer Jewelers
02.2016 - 03.2017
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
Crew Member
Wendys Fast Food
09.2012 - 06.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Master of Science - Counseling Psychology
Bellevue University
Bellevue, NE08.2027
Bachelor of Arts - Psychology
Southern Virginia University
Buena Vista, VA08.2020
High School Diploma -
Burlington Edison High School
Burlington, WA06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Conflict Resolution
- Customer Relations
- Payment Processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft Office Suite
Celtic Lever harpist
I have been playing the celtic lever harp since I was 16.
Languages
German
Professional Working
Timeline
Customer Service Representative
Umpqua Bank
03.2023 - Current
Customer Support Specialist
ICON Health & Fitness
02.2018 - 08.2023
Jewelry Sales Associate
Fred Meyer Jewelers
02.2016 - 03.2017
Crew Member
Wendys Fast Food
09.2012 - 06.2014
Master of Science - Counseling Psychology
Bellevue University
Bachelor of Arts - Psychology
Southern Virginia University
High School Diploma -
Burlington Edison High School
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