Celenia Hernandez
Blanco,Texas
Summary
Detail-oriented and knowledgeable Office Manager, offering 6 years of skilled patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
12
12
years of professional experience
Work History
Medical Office Manager
Sanova Dermatology
04.2018 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created ROIs, presentations and other materials for corporate staff.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Managed 12 employees with various personalities and from different cultures for a 4-physician practice.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Developed and maintained courteous and effective working relationships with healthcare providers and professionals.
Patient Care Coordinator
Steiner Ranch Dermatology
04.2014 - 05.2018
- Resolved customer complaints using established follow-up procedures.
- Acted as a knowledgeable resource for patients seeking information about skincare products and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Maintained confidentiality of patient data and condition to safeguard health information.
Medical Assistant/Receptionist
Lewis Family Medicine Urgent Care
10.2011 - 04.2014
- Answering phones and triage patients to transfer call to correct department
- Scheduling and cancelling patient appointments
- Calling patients to remind and confirm future appointments
- Verify insurance policies and obtain prior authorizations for imaging or specialty offices
- Collecting copays, deductibles, and balances patients have at the time of visit
- Balancing daily deposits and creating a report for payments collected for that day
- Collecting and entering patient demographics into electronic chart
- Scanning and dropping all paper notes and patient information into charts
- Collecting vital signs and brief patient history
- Assisting physicians with patients and lab orders
- Collecting specimens, (blood draws, urine cultures, etc.) Assisting with lacerations and suture removals
- Administering patient’s injections and immunizations
- Perform x-ray and EKGs on patients as requested by physicians
- Receiving and sending prescription refills to designated pharmacies.
- Maintained current and accurate medical records for patients.
Education
Medical Assistant -
Sanford Brown College
07.2011
High School Diploma -
Blanco High School
05.2008
Skills
- Excellent people skills and superb communication skills, verbal and written, English and Spanish
- Strong attention to detail
- Proficient in Google and Microsoft Office
- Organized and able to multi task
- Conflict Resolution
- Payroll Oversight
References
- Donna Adam- Sanova Dermatology: Director of Clinical Operations 512-576-1208
- Lisa Fuquay -Steiner Ranch Dermatology: Office Manager 512-769-6700
- Sonya Lopez - Lewis Family Medicine: Coworker 512-298-8517
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Manager
Sanova Dermatology
04.2018 - Current
Patient Care Coordinator
Steiner Ranch Dermatology
04.2014 - 05.2018
Medical Assistant/Receptionist
Lewis Family Medicine Urgent Care
10.2011 - 04.2014
Medical Assistant -
Sanford Brown College
High School Diploma -
Blanco High School
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