Celeste Cavazos
Tollhouse,CA
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction at Seven Cafe and Grill through meticulous attention to detail and superior customer service skills. My expertise in effective multitasking and phone etiquette, coupled with a commitment to excellence, drove our team's success in creating memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Hostess/Server
Seven Cafe and Grill
Clovis, CA
06.2020 - Current
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Clovis High School
1055 Fowler Ave Clovis CA06.2022
Skills
- Customer Service
- Effective Multitasking
- Phone Etiquette
- Customer service expertise
- Detail Oriented
- Greeting guests
- Payment Processing
- Reliable and Trustworthy
Timeline
Hostess/Server
Seven Cafe and Grill
06.2020 - Current
Clovis High School