Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Glenn

Whiting

Summary

Dynamic medical professional with extensive experience at Kinder Pediatrics, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and efficient database management. Adept at navigating electronic health records while ensuring compliance with HIPAA regulations, contributing to streamlined operations and improved patient care.

Overview

19
19
years of professional experience

Work History

Medical Receptionist

Kinder Pediatrics
Lakewood
05.2022 - Current
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Checked patients in and out for appointments and collected co-payments.
  • Answered phones promptly and directed calls appropriately.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Direct Support Professional

ARC Of Ocean County
Lakewood
02.2014 - Current
  • Transported clients to doctor's appointments and errands.
  • Monitored health and well-being of clients and reported significant health changes.
  • Followed care plan and directions to administer medications.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Assisted individuals in learning and developing new skills.
  • Assisted clients with maintaining good personal hygiene.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Nursing Unit Secretary

Bey Lea Village Nursing & Rehab
Toms River
01.2006 - 04.2015
  • Processed incoming and outgoing mail on a daily basis.
  • Updated patient information in electronic health record system.
  • Monitored office supplies inventory and placed orders when necessary.
  • Provided support to nurses by delivering messages or supplies as needed.
  • Input data into computer systems accurately and efficiently.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Greeted visitors to the nursing unit in a friendly and helpful manner.

Education

GED -

Manchester Township High School/ Toms River
Manchester, NJ
05-2010

Skills

  • Appointment scheduling
  • Insurance verification
  • Patient database management
  • Medical billing
  • Electronic health records
  • Customer service
  • EMR/ EHR
  • Microsoft office
  • Documentation
  • Privacy/ HIPPA regulations
  • Organization Skills

Timeline

Medical Receptionist

Kinder Pediatrics
05.2022 - Current

Direct Support Professional

ARC Of Ocean County
02.2014 - Current

Nursing Unit Secretary

Bey Lea Village Nursing & Rehab
01.2006 - 04.2015

GED -

Manchester Township High School/ Toms River

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Celeste Glenn