Celeste Gonzalez

When I first joined this company, I worked as a data entry clerk responsible for arranging transportation for AHCCCS members. As I gained more experience, I was promoted to the position of lead dispatcher. In this role, I was in charge of finding drivers for the members and providing support to my colleagues. In April 2021, I was promoted again, this time to the role of supervisor for our dispatch department. As a supervisor, my duties included assisting my team whenever necessary, monitoring representatives, ensuring prompt answering of department calls, and making sure that our AHCCCS members were picked up on time. Additionally, I kept accurate attendance records and offered assistance to the department manager as required.

During my employment at this company, I began working as a Kohl's CSR representative through a temp agency. My responsibilities included handling inbound calls to assist customers with shopping, making payments, looking up shipment information, and managing their Kohl's rewards account. After a few weeks, I was transferred to the collections department to work with AT&T. In this role, I handled inbound and outbound calls to collect payments from AT&T customers with past due balances, set up payment arrangements, and fill out dispute forms.

Well I was working for the company, I started as a customer service representative handling incoming calls. My primary responsibility was to arrange transportation for customers who called in. I had to process credit card payments over the phone in some cases, while in others, customers would call to inquire about their cab's status.

My responsibilities included seating customers, taking phone orders, packaging pickup orders, handling cash and credit card payments, delivering food and drinks to tables, and cleaning up after customers left.