Samantha Little
Spokane,WA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
GoJoe Patrol
Spokane, WA
02.2025 - Current
- Provided exceptional customer service by promptly and accurately addressing inquiries, concerns, and complaints from customers
- Efficiently managed a high volume of incoming calls and emails to ensure timely resolution of customer issues
Senior Coverage Specialist
Travelers
Spokane, WA
02.2015 - 06.2022
- Upsold products to policyholders and potential new clients
- Analyzed customer needs and provided best options, upselling products and services
- Engaged customers and provided high level of service by carefully explaining details about coverage
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Reviewing cancellations and reinstatements and making appropriate decisions to resolve in a way that is good for both the customer and the company
- Assist with requests for quotes and changes to existing client's policies
- Provide excellent customer service based on each customer situation
Education
High school diploma -
Mead Senior High School
Spokane, WA06.2006
Skills
- Computer skills
- Consultative selling
- Large insurance company experience
- Customer service
- Cross-selling
- Upselling
- Closing sales
- Client referrals
- Account Management
- Proposal softwaRe
- Managing client accounts
- Phone etiquette
- Insurance issue resolution
- GAP selling
- Value-based selling
- Home insurance sales
- Negotiation
- Generating premium income
- Auto insurance sales
- Needs-based selling
- Mentoring
- Client base expansion experience
- Conceptual selling strategy
- Client relationship development
- Sales team management
- Call management
- Customer relationship management
- Problem solving
- Adaptability to change
- Communication skills
- Critical thinking
- Attention to detail
- Conflict resolution
- Data entry
- Schedule coordination
- Decision-making
- Multitasking and organization
- Tracking systems
- Radio communication
Certification
- Driver's License, 2016 to 2027
- Property & Casualty License, 2016 to 2027
- Personal Lines License, 2016 to 2027
Timeline
Dispatcher/Customer Service
GoJoe Patrol
02.2025 - Current
Senior Coverage Specialist
Travelers
02.2015 - 06.2022
High school diploma -
Mead Senior High School