Celeste Greene
New York,NY
Summary
Results-driven Shift Supervisor with a strong focus on team leadership, customer satisfaction, and operational efficiency. Proven ability to mentor staff and resolve issues effectively to enhance service quality.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Shift Supervisor
Starbucks
New York, New York
11.2018 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new baristas on customer service and beverage preparation.
- Enforced health and safety standards in the store environment.
- Conducted performance evaluations to support employee development initiatives.
- Resolved customer complaints promptly to maintain satisfaction levels.
Front End Supervisor
Fairway market
New York, New York
02.2013 - 11.2018
- Supervised front end operations to ensure smooth customer transactions.
- Trained and mentored staff on customer service best practices.
- Managed cash register functions and resolved discrepancies efficiently.
- Collaborated with management to improve operational workflows and processes.
- Trained new employees in customer service techniques and store policies.
Seasonal sales Associate
Saks Fifth Avenue
New York, New York
11.2010 - 02.2011
- Engaged in visual merchandising to promote seasonal collections and brand initiatives.
- Maintained product displays to enhance visual appeal and organization of store environment.
- Assisted customers in locating products, addressing inquiries, and providing product recommendations to improve shopping experience.
- Welcomed customers upon entering the store to create a friendly atmosphere. and provided exceptional customer service.
- Monitored inventory levels and restocked merchandise for optimal availability.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ05-2026
Skills
- Operations management
- Operational efficiency
- Health and safety compliance
- Employee training
- Performance evaluation
- Customer service
- Problem resolution
- Team leadership
- Schedule management
- Staff motivation
Certification
- Introductory of healthcare
- Food safety
Timeline
Shift Supervisor
Starbucks
11.2018 - Current
Front End Supervisor
Fairway market
02.2013 - 11.2018
Seasonal sales Associate
Saks Fifth Avenue
11.2010 - 02.2011
High School Diploma -
Penn Foster College