Celeste Hamilton
Denver,NC
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Recognized for training new staff and maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server
First Watch Daytime Cafe
Charlotte, NC
09.2025 - Current
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu knowledge to recommend food and beverage pairings.
- Adapted quickly to high-pressure situations during peak hours.
- Resolved customer complaints effectively to ensure satisfaction and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Buffalo Wild Wings
Hickory, NC
08.2023 - 10.2025
- Provided excellent customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Mixed and served beverages according to recipes, ensuring consistency and quality of drinks.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on bar operations and customer service protocols, fostering teamwork.
Server
Buffalo Wild Wings
Charlotte, NC
07.2021 - 08.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Lancaster’s BBQ & Wings
Huntersville, NC
07.2018 - 05.2021
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area for guest comfort.
- Trained new team members on menu items and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Biomedical Engineering
Louisiana State University
Baton Rouge, LASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
Timeline
Server
First Watch Daytime Cafe
09.2025 - Current
Bartender
Buffalo Wild Wings
08.2023 - 10.2025
Server
Buffalo Wild Wings
07.2021 - 08.2023
Server
Lancaster’s BBQ & Wings
07.2018 - 05.2021
Bachelor of Science - Biomedical Engineering
Louisiana State University